The user was trying to set up an Alert, but could not get desired results. Following advice from others, it was suggested to use "like" instead of "=" for anything Event_, set the event source as "cu agent" and make sure to collect the event. Changing "=" to "contains" did the job. For future reference, it was asked why "contains" should be used for event logs.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Agents is Randomly Uninstalled
An issue arose where ControlUp Agents randomly got uninstalled from some servers overnight. It was suggested to check the Real-time console settings and the command line to see if they were in 'Temp Mode', which can cause the issue. The solution proposed was to uninstall and reinstall the agent and configure the settings accordingly. An article can be found at https://support.controlup.com/docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem.
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Read the entire article here...
How to Show the External Source IP Address in ControlUp Solve
The user asked if there was any way to display the external source IP address of a session in ControlUp Solve like in Citrix ADM. It was suggested to add the Client Public IP address to the view, and it may require Remote DX to populate the value. Another suggested option was a script to obtain the information; however, the user opted to use Citrix ADM since it includes historical data.
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Read the entire article here...
How to setup a ControlUp Trigger to alert if our cloud connectors lose connectivity?
The user was unsure if "0" meant "not connected" or "1" meant "connected" when setting up a trigger for cloud connectors in the ControlUp platform. The user was informed that by exporting the view in the realtime console, the CSV will contain numeric values for the column; connected = 1 and disconnected = 2. They can also check the Stress Level Dialog for other enumeration values. Dennis suggested adding a note regarding the values into the trigger dialog as well. The user agreed to look into this.
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Read the entire article here...
Troubleshooting a Script to Disable Maintenance Mode in Cloud-Managed Citrix DaaS
A user had troubles with a script for taking a machine out of maintenance mode in cloud-managed Citrix DaaS. It was suggested to check the parameters and to compare the script for enabling maintenance mode. The issue was solved by installing the Citrix SDK, saving credentials to a secureclient.csv file, and including the Set-XDCredentials command in the Disable script. It was recommended to update the scripts for the Cloud environment.
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Read the entire article here...
Solving DNS Issues for Horizon View/VMware Horizon and Controlup Agents
This discussion focuses on a DNS issue experienced with Controlup agents communicating with the console and monitor. Possible solutions include using a logoff script to release the IP address, solving the DHCP scavenging issue, flushing the DNS, and setting permissions to only allow the DHCP server to update DNS records. VMware Horizon (previously Horizon View) was also mentioned.
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Read the entire article here...
Get the Best Triggers for Alerting from the Community and Trigger Pack
A user asked for triggers to be shared with the community for alerting in their environment - focusing on VMware Horizon triggers but other types are welcomed. A second user showed interest in WiFi triggers. In addition, the Trigger Pack provides additional triggers related to VMware, Citrix, Microsoft, FSLogix and more and can be found at https://support.controlup.com/docs/trigger-packs.
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Read the entire article here...
Creating ControlUp Triggers and Scheduled Reboots in ControlUp
The user asked for best practices when creating triggers in ControlUp and shared their own "findme" trigger for testing automated actions. This trigger is based on an active application title and can be used to fire the trigger when needed. They then covered the use of scheduled triggers for reboot schedules, with examples and providing a filter example with regex. Finally, a trigger for Wi-Fi signal strength, with an example of a created toast notification, was mentioned. Trigger Packs from ControlUp were also included in the post. The Trigger Packs link can be found at https://support.controlup.com/docs/trigger-packs.
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Read the entire article here...
How to Configure Office 365 SMTP Server with the ControlUp Console?
A user asked whether the ControlUp Console could use the Office 365 SMTP for alerts. It was suggested to use the "local" SMTP, a cloud-based one and/or Gmail's SMTP. The user then tested in a lab with port 25 and found it to be working, subsequently confirming it with PowerShell outside of ControlUp. Thanks to @member for further insights, it appeared that port 587 on O365 was blocked. Title: Can ControlUp Use Office 365 SMTP for Alerts?
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Read the entire article here...
Customization options available for ControlUp Scoutbees Daily Digest,
A user suggested having customization options available for Scoutbees Daily Digest such as sorting by failure rate or tag. They suggested using the Scoutbees API with Microsoft Power Automate, to which another user suggested even if the alerts create an event on the Hive Server, they could use ControlUp for alerts and automation. A blog on using the Scoutbees API with Microsoft Power Automate can be found at https://www.controlup.com/resources/blog/entry/how-to-use-the-scoutbees-api-with-microsoft-power-automate/.
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Read the entire article here...