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ControlUp Scripts & Triggers Training & Support Archives

ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.


Patch Detection with ControlUp EdgeDX Explained

Posted on October 26, 2023

EdgeDX patches are determined by querying the Windows update. It is possible to manually run the script to check for missing patches. The script uses the Microsoft COM object for Windows updates and may not work with other tools such as Big Fix or Intune.

Read the entire article here...


Using SessionCreationDate as Trigger Condition for Reports in ControlUp

Posted on October 26, 2023

A user asked if there is a way to use SessionCreationDate as a trigger condition for a report. It was suggested to use Invoke-cuquery and toast popup instead, and a sample sba was pointed out as a resource to create Windows Events. The sample can be found in the ControlUp Community Library.

Read the entire article here...


Troubleshooting an Elevated Child Process Error in ControlUp

Posted on October 23, 2023

A user experienced issues running a script through ControlUp Console, getting an error message about an elevated child process. Dennis suggested it may be due to User Access Control being enabled, however it was not enabled. A further suggestion was to try the script locally with the quiet switch, however it was reported that this made no difference. Dennis explained that the difference was that a hidden window was created in the non-interactive window session.

Read the entire article here...


Solving Issues with the ControlUp Monitors Role

Posted on October 23, 2023

A user was experiencing issues with their security policy graying out the ControlUp Monitors role, preventing access to agents. KB article on security best practises was suggested, along with adding the service account to an appropriate role. It was noted that 8.8 On-Prem was released, containing the bugfix, and that the user would be sent a download link. Release notes were also provided.

Read the entire article here...


Where do AppVolumes and FSlogix Fit in Logon Time Counters with ControlUp?

Posted on October 19, 2023

The user asked where AppVolumes and FSlogix fall in the Logon Time Counters. The answer is "Logon Duration - Other" - as the ControlUp counters detect the duration of the standard Microsoft events. FSLogix has a phase "LoadProfile" and "ShellStart" which ControlUp tracks in ALD, while AppVolumes has similar hooks, though they may cause logon blocking due to executing scripts.

Read the entire article here...


Resolving Error After Deleting Script from SIP/Scripts in ControlUp

Posted on October 19, 2023

A user deleted a script from sip/scripts, and after running the script, it returned an error stating the script did not exist. It was suggested that saving the script again should recreated it, which the user did and they were then able to push the script to the device.

Read the entire article here...


Is It Possible to “Collect” Event IDs and Fire an Action in ControlUp?

Posted on October 19, 2023

It was asked if it is possible to "collect" event IDs and fire an action when a certain event ID happened multiple times within a certain time frame. Currently, this is not possible, however, users can use a workaround with a Powershell script and event triggers. A related request has been submitted to ControlUp, and can be found at https://controlup.uservoice.com/redirect/suggestions/46413556.

Read the entire article here...


Finding a Trigger for Horizon Agent State Monitoring in ControlUp

Posted on October 16, 2023

A user asked which trigger to use to monitor the Horizon Agent state to detect if it is Unreachable. It was suggested to use the HZ State Column in the Machines View, as detailed in the Trigger Pack documentation (https://support.controlup.com/docs/trigger-packs#vmware-horizon). The user received an alert email for when the Value changed from Available to Agent Unreachable.

Read the entire article here...


How to Check if a User Accessed an Application such as a VPN in ControlUp

Posted on October 12, 2023

The user asked if it was possible to see if a user had used an application such as a VPN. @member recommended checking stopped processes and authentication logs, then provided a script to check the VPN default gateway. It was suggested that an alert could be set, but the user noted they were looking for a report. An update was provided, detailing how the user found the information they needed by looking at the user's login and logout times and logs. @member was thanked, and Blair was asked to set up a customer testimonial about it.

Read the entire article here...


Using the Universal EUC Sync Script in ControlUp

Posted on October 12, 2023

The user asked about the Universal EUC Sync script as the online documentation displayed a more up-to-date version than what had been downloaded from GitHub. They were informed that GitHub always provides the latest version and were advised to ignore the version displayed in their RT Console, and click 'yes' to any warning messages. It was also mentioned that the script may become a built-in functionality in the next major release, although this is subject to change.

Read the entire article here...


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