ControlUp has begun a gradual rollout of its AI Assistant feature to eligible customers. During this rollout, users may receive a prompt inviting them to enable the AI Assistant. However, this prompt is not presented universally to all users and is specifically targeted only to those with the Admin role within an organization. Only these Admin-level users have the authority to accept the AI Assistant End User License Agreement (EULA) and enable the feature organization-wide.
The rollout is designed with organizational control in mind, addressing concerns about unauthorized AI adoption. Organizations have the ability to vet and manage AI Assistant enablement, ensuring that not every user can activate it independently. For managed service providers (MSPs), this distinction is particularly important, as staff members supporting client environments cannot enable the AI Assistant without explicit permission and administrative access from the client’s organization.
Moreover, ControlUp offers an opt-out option for organizations that do not wish to participate in the AI Assistant rollout. If an organization has expressed a desire to avoid enabling AI Assistant, ControlUp will honor that by disabling the feature for them during the rollout phase.
This approach balances the introduction of AI capabilities while respecting organizational governance and control over new features. For detailed guidance on AI Assistant enablement, permissions, and rollout policies, users can refer to official ControlUp documentation and support channels.
Read the entire ‘ControlUp AI Assistant Rollout: Admin-Only Enablement and Organizational Opt-Out Policy’ thread below:
Anyone else getting this prompt to enable AI?
I believe there’s a gradual roll out happening. So some may, some may not
I’m concerned that orgs need to vet AI adoption and my not agree with a user enabling it.
I don’t think everybody gets to see that message. But not sure about the targeting. Do you know?
As an MSP, I wouldn’t want some of our staff to click that on behalf of the client.
I was told AI enablement was upon request only.
Cc
We’ve started rolling out AI Assistant to all eligible customers. However, only users with the Admin role can accept the AI Assistant EULA and enable it for the organization.
We can also opt out any organization from the rollout if they have explicitly requested not to have AI Assistant enabled.
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