A team member requested assistance on obtaining details for different use cases in ControlUp, mentioning needs for non-standard AV analysis, software metering, startup apps analysis, green IT solutions, SCCM client remediation, and patching remediation. A list of available options from ControlUp were provided.
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ControlUp Licensing Related Training & Support Archives
ControlUp Licensing training and support-related archives from inside the ControlUp Community on Slack.
Enhancing Intune Integration at ControlUp
Shane mentioned some suggestions for additional CPC Intune Context items, such as provisioning policy, network method, region, scope, policies applied, user settings, and license type. This functionality is currently being developed and is expected to be available in H2-25. There may be a call with the community in April to gather more insight on what users want to see. One large enterprise also requested the ability to block login to DEX Console and only use enrich as an access method for strict location restrictions.
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Troubleshooting W365 CPC Integration and Visibility Issues
A group of ControlUp members discuss issues with the integration between W365 CPC and HDX. They note that EdgeDX does not detect brokering of a Cloud PC session, but the current configuration does show access to TURN and use of UDP. The group mentions that this may be due to the VDA configured on the device. There is also mention of potential confusion around which agent to use for the CPC Desktop, and a suggestion to pull a query to track the number of CPCs with a VDA installed and see what is reported. It is noted that there is interest from established enterprises to go this route.
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Troubleshooting the Latest Version of the Omnissa Horizon Agent with ControlUp
A user reported an issue with the latest version of Omnissa Horizon Agent, causing problems with fields not populating correctly and rebranded directories. The issue has not been resolved in the latest ControlUp beta, but support is available by opening a ticket.
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Updates on ControlUp for Apps and Licensing Options
The discussion was about the new feature ControlUp for Apps. Due to a technical issue, users cannot trial the feature directly from the product. They can either wait or contact their account team to manually start the trial. To purchase this feature, customers must have either a Platform license or purchase the add-on option, with the license count matching their current licenses. The commenter also mentioned that ControlUp One may not be suitable and can do an internal follow-up for the user. The Platform license may be beneficial for customers depending on their needs.
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Using Enrich with VDI and DaaS: Edge DX licensing still required?
A user asked if Enrich is still connected to Edge DX licensing. They want to use Enrich 2.0 with their Jira instance to show machine information for their helpdesk, but they are using VDI and DaaS. Another user suggested reaching out to an Account Executive for assistance. The data being used is from physical endpoints.
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Deploying EdgeDX Agent on Virtual Desktops and Checking Licensing – Tips from ControlUp Users
A user asked about deploying the EdgeDX agent to virtual desktops. Others confirmed that it is possible and shared tips for installation, including adding extra settings and checking licensing. The agent can also be installed on non-persistent machines. The licensing system for EdgeDX is per device, and current usage can be seen on the overview dashboard or in the maintenance section of the EdgeDX configuration settings. Links to helpful resources from ControlUp were also shared.
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ControlUp Academy: Metrics Dashboard Suggestions for Omnissa Horizon Customers
A discussion took place about what metrics an Omnissa Horizon customer may want on a dashboard. Some suggestions were for metrics about pods, connection servers, and virtual desktop infrastructure (VDI) as well as user access gateway (UAG) metrics and creating custom reports with data collected by ControlUp. There was also mention of creating historical reports and making the process of creating custom reports easier within the ControlUp Analytics feature. The team will gather more information and report back.
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Setting up an Alert for Oracle Java Usage in ControlUp Edge DX
A user needed help setting up an alert for when Oracle Java is used on their workstations. They noticed that Edge DX could only see the process name but not the company info, so someone suggested using a script to obtain more data and put it into a custom index for a second alert. The user expressed thanks for the suggestion and said they would give it a try.
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ControlUp Community Episode #13 – Conversation with Trey Baumgardner, ControlUp
Join us for Episode #13 of ControlUp Community Radio, where host Douglas Brown talks with Trey Baumgardner, Enterprise Relationship Manager at ControlUp.
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Read the entire article here...