Join us for Episode #13 of ControlUp Community Radio, where host Douglas Brown talks with Trey Baumgardner, Enterprise Relationship Manager at ControlUp.
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ControlUp Licensing Related Training & Support Archives
ControlUp Licensing training and support-related archives from inside the ControlUp Community on Slack.
SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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Read the entire article here...
Edge users experiencing ControlUp license pop-up.
Some users are experiencing a license-related pop-up in Edge. Closing and reopening the browser seems to resolve it. Chrome users do not seem to be affected.
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Read the entire article here...
Building a Sentiment Survey with ControlUp
A user was building a sentiment survey and wanted to target a specific user group in AD. However, the picker did not show the desired group. A feature that allows for saving drafts was also mentioned. The team discussed upcoming updates that would address these concerns and potentially provide early access to the new version. The surveys are delivered through the Edge DX Agent to the endpoint and the listed AD groups are based on users who have logged into the machines. A team member offered to add the user to the beta for Sentiment V2. If interested, the user can send their contact details and tenant information.
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Read the entire article here...
Troubleshooting ControlUp EdgeDX Portal After License Reactivation
A user asked if it took time for the ControlUp EdgeDX portal to populate after re-activating a license. Advice included trying the Solve URL and using incognito mode. Eventually, the issue was resolved without a clear reason. URLs mentioned included https://solve.controlup.com/orgname and https://app.controlup.com/orgname/saml.
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Read the entire article here...
Check License Use in Horizon Environment with a ControlUp Script
A user asked how to use a script to check the license use for a Horizon environment and if it was possible to process the output further, for example to create a report. The reply suggested the user could go to the historical reports and look at the session count for the folder with Horizon machines.
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Read the entire article here...
ControlUp Community Radio Episode #1 with Jed Ayres, CEO at ControlUp
In the first episode, we're delighted to welcome Jed Ayres, CEO of ControlUp, who will discuss his vision for ControlUp's future. He'll also delve into topics like EUC and DEX, and explore key strategies for ControlUp's growth.
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Read the entire article here...
Does ControlUp Enrich Require an Additional License?
A user asked if ControlUp Enrich requires an additional license - it does not. Edge DX can be used with the DEX platform (app.controlup.com) and the browser extension can be downloaded for free. Further information can be found at https://www.controlup.com/resources/blog/entry/view-and-improve-device-digital-experience-from-inside-microsoft-intune-with-controlup-enrich/.
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Read the entire article here...
Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal
A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
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Read the entire article here...
Limiting Access to ControlUp Agentless VMs
A user inquired about limiting access to ControlUp agentless VMs when giving the service account visibility of storage in VMware - this would bring in 191 agentless VMs and exceed their licensing capabilities. It was clarified that the only way to limit the service account is to do it at the cluster level, granting them the "NO ACCESS" role on the clusters not to be managed. The user was advised to reach out to their ControlUp sales team for further assistance on this matter.
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Read the entire article here...