A user asked about showing devices without specific software installed and was informed that this cannot be done with a NOT statement in the Installed Applications data index. Instead, a workflow and data comparison must be used. It was also suggested to try using the CU AI tool, which is based on ElasticSearch. Another user asked about needing a CU One license for MCP server, and was informed that it is not necessary to use the free version of Claude desktop. The process for connecting the server and using it to search for not installed apps was also briefly explained. Relevant links were provided for documentation and a tutorial video.
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ControlUp Licensing Related Training & Support Archives
ControlUp Licensing training and support-related archives from inside the ControlUp Community on Slack.
Managing Licenses on a ControlUp Named User Subscription
A question was raised regarding managing licenses on a Named User subscription. The recommendation was to contact the CSM or sales representative, or refer to the KB for more information - https://support.controlup.com/docs/what-is-the-new-subscription-feature
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Read the entire article here...
Retention Period for Audit Log in DEX Console at ControlUp
A user asked about the retention period for the audit log in the DEX console. Another user noted that it may depend on the license tier, but the support article states a retention period of 1 year. Another user shared their experience of having 10,000 records dating back to last August. The conversation shifts to discussing the potential challenges of a limited retention period. The topic of documentation is also mentioned. It is suggested to update the documentation to include information about the retention period.
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Read the entire article here...
Controlling Access to VDI Metrics with ControlUp Custom and Upcoming Dashboards
In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month.
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Read the entire article here...
Changes in Citrix Licensing – Impact on Usage Monitoring with ControlUp
A user shared that there will be a change in Citrix Licensing in April, with migration to the new License Activation Service. The "Citrix License Usage" report for VDI DaaS no longer displays usage count. ControlUp team is aware and investigating. It seems that both Studio and license server can't see the usage either.
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Read the entire article here...
Latest ControlUp Updates: Anomaly Detection & License Reclamation
Busy, busy — no slowing down when it comes to delivering a better DEX experience. Below are two new ControlUp features worth your attention:
1. Anomaly Detection
ControlUp now includes anomaly detection that cuts through alert noise by focusing on behavior rather than static thresholds. Instead of firing every time a metric crosses an arbitrary line, it learns what normal looks like in your environment and flags meaningful deviations.…
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Read the entire article here...
Widget Wednesday #2: Tracking AI Website Usage Across Your Environment
In this episode of Widget Wednesday, we take on a topic that’s top of mind for many IT teams right now: AI usage visibility.
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Read the entire article here...
Using a New VDI License Key Before Expiration Date
A user asked if they can use a new VDI license key received before the expiration of their current one. Another user responded that they can put in the new license but it won't start until the first day of the new one. It was suggested to open a support ticket to see if the start date can be changed to reflect the new end date. The old license will stay active until the new one starts on its designated date.
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Read the entire article here...
Troubleshooting Dashboard Access on ControlUp
A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.
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Read the entire article here...
Maximizing Usage of ControlUp VDI Licenses
A user asked for help in finding information on maximizing usage of VDI licenses. Other members asked for clarification on the license model. It was suggested that the user reach out to the sales team or CSM for help with concurrent licenses.
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Read the entire article here...