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ControlUp Licensing Related Training & Support Archives

ControlUp Licensing training and support-related archives from inside the ControlUp Community on Slack.

Best Practices for Upgrading ControlUp on a New VM

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Users discussed best practices for upgrading ControlUp by moving it to a new VM; this includes backing up the Console machine's appdata folder and republishing the configuration, as well as reusing the existing database. It was suggested that the platform's consoles and monitors should logon to the new name and IP, while the agent auth key should be migrated using PowerShell commands. Uninstalling the monitors and data collectors was suggested because of the name change.

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Why are mouse clicks within RDP sessions in ControlUp 8.8 passed through to background apps?

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Users have reported an issue when using RDP/ControlUpconsole.exe, where clicking within an RDP session causes random background apps to pop to the foreground. It was suggested this was a known issue unrelated to ControlUp/RDM/Citrix, linked to the RDP stack, and ControlUp are unable to do anything about it. A workaround is to open the RDP session in a new window. ControlUp are also working on a modern Remote Control solution, but this will only be available with the Solve product, which the user doesn't have access to for another 3 years.

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Download ControlUp ‘Trigger Packs’

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One of the most powerful features of ControlUp is 'Triggers.' They allow you to record incidents and automatically perform follow-up actions when a predefined event occurs in your environment or at a scheduled time. Imagine the possibilities. They are truly endless.

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How to get more that 14 day of history in the ControlUp “Incidents” window ?

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The user asked if there was a way to get more than 14 days of history in the ‘Incidents' window and more than 1-hour of history in the 'Events' view. The response was that ‘Incidents’ this is not possible, however ‘Events’ can be increased by increasing RAM, which will increase the console footprint. The user then asked if a feature request could be sent for ‘Incidents’ history window. The response was that this could be done, although the audit data can be sent to syslog server in order to query for more than 14 days.

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Investigating an Automated Insights Export Issue

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The team experienced an issue with automated Insights export emails being sent to all their users. After investigation, it was found that the agent on the license server was not correctly collecting the data and sending it to Insights. The export was deleted and a possible solution was suggested.

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The Benefit of Running RemoteDX and EdgeDX Together

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A user asked if there was any benefit to running both RemoteDX and EdgeDX in addition to each other. They are completely different, with RemoteDX adding extra metrics to VDI sessions and EdgeDX focused on corporate physical endpoints. Though each offers different data, there is benefit in drilling down from RemoteDX to the device in EdgeDX. Real-Time DX and Edge DX are two different products, so EdgeDX data is not viewable in Real-Time DX but Solve and DEX provide this data in the same web interface.

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Accessing Historical Reports with ControlUp Solve Trial License

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A user was trying ControlUp Solve on a trial license and found the UI promising, but couldn't access historical reports as they were running an on-premise appliance. It was suggested that the user deploy the on-premise appliance and use a version 8.6.5 or higher, but that Solve on-prem does not have built-in historical reports. To access these, they would need to connect to IOP.

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Differences Between Solve and Insights by ControlUp

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A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.

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