The discussion considered what options are available for providing access to Insights data for third-party users without access to the ControlUp console. While registering in the console is necessary, uploading a CSV file with UPNs can be done with the Login Setup feature in 8.7. Insights will be deprecated soon and, as some customer's security policies can remove accounts if they are not used after a certain amount of time, there is the option of creating a bogus user with an email distribution. There are no limitations on the number of users in ControlUp itself, though some Microsoft licenses may be consumed based on a single AD account.
Read the entire article here...
ControlUp Licensing Related Training & Support Archives
ControlUp Licensing training and support-related archives from inside the ControlUp Community on Slack.
Error “no more connections can be made to this remote computer” while distributing FSLogix AppMasking Rule from VDA
A user reported an error message they had received while attempting to distribute a single FSlogix AppMasking Rule from one VDA to 30+ others. The potential cause of the issue was suggested to be the number of concurrent file sharing connections being limited in Windows desktop OS as a license limit. The ControlUp support team requested some additional information to investigate the issue. The user mentioned they used an SMB share to host their FSlogix rules and GPOs, and copy them locally during gpupdate.
Read the entire article here...
Read the entire article here...
ControlUp Edge DX Licensing Reclaims and Behavior
A user asked about licensing reclaims and the expected behavior if all licenses were used up. It was confirmed that licenses are freed up when a device is removed from Edge, and the next device enrolled will not check in. If a device is mistakenly deleted, the agent will reregister when it polls again, initiated by the client.
Read the entire article here...
Read the entire article here...
Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
Read the entire article here...
Read the entire article here...
Do you need ControlUp Real Time Agent installed to view the Citrix License Usage report?
This discussion revolves around the Citrix License Usage report, and whether the Real Time agent needs to be installed on the Citrix license server. It was confirmed that it is necessary for on-prem customers, although hard to do for cloud customers. Additionally, triggering the license with the PowerShell module is possible since version 8.6.5, and requires a two step trigger and running the script in the message.
Read the entire article here...
Read the entire article here...