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ControlUp Licensing Related Training & Support Archives

ControlUp Licensing training and support-related archives from inside the ControlUp Community on Slack.

Configuring ControlUp in Multi-Forest AD with Selective Authentication Two-Way Trust

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A user wanted guidance on ControlUp in multi-forest AD with selective authentication two-way trust. The license is tied to the AD domain, as long as DNS resolution is available from the monitors and console, the AD forests don't matter. As the accounts will be migrated in phases, a trust needs to be set up in ControlUp. Further, the account team needs to be contacted to iron out any licensing issues. Documentation on setting up multi-domain environment can be found at https://support.controlup.com/docs/setting-up-a-multi-domain-environment.

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ControlUp Script Batch Release – June 25, 2023

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ControlUp's new script batch features four categories, with the focus of this blog post on scripting using new CUActions APIs. This includes 'List Available CUActions', 'Power On Generic VM', 'Force Power Off Generic VM', and 'Logoff Disconnected Sessions'. The post details how to write and use these scripts, including techniques for loading the appropriate DLL, identifying and invoking the correct CUAction, and querying the monitor table. The 'Logoff Disconnected Sessions' script, for instance, fetches data in chunks and logs off all disconnected sessions for a selected user.

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Best Practices for Upgrading ControlUp on a New VM

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Users discussed best practices for upgrading ControlUp by moving it to a new VM; this includes backing up the Console machine's appdata folder and republishing the configuration, as well as reusing the existing database. It was suggested that the platform's consoles and monitors should logon to the new name and IP, while the agent auth key should be migrated using PowerShell commands. Uninstalling the monitors and data collectors was suggested because of the name change.

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Why are mouse clicks within RDP sessions in ControlUp 8.8 passed through to background apps?

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Users have reported an issue when using RDP/ControlUpconsole.exe, where clicking within an RDP session causes random background apps to pop to the foreground. It was suggested this was a known issue unrelated to ControlUp/RDM/Citrix, linked to the RDP stack, and ControlUp are unable to do anything about it. A workaround is to open the RDP session in a new window. ControlUp are also working on a modern Remote Control solution, but this will only be available with the Solve product, which the user doesn't have access to for another 3 years.

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Download ControlUp ‘Trigger Packs’

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One of the most powerful features of ControlUp is 'Triggers.' They allow you to record incidents and automatically perform follow-up actions when a predefined event occurs in your environment or at a scheduled time. Imagine the possibilities. They are truly endless.

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How to get more that 14 day of history in the ControlUp “Incidents” window ?

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The user asked if there was a way to get more than 14 days of history in the ‘Incidents' window and more than 1-hour of history in the 'Events' view. The response was that ‘Incidents’ this is not possible, however ‘Events’ can be increased by increasing RAM, which will increase the console footprint. The user then asked if a feature request could be sent for ‘Incidents’ history window. The response was that this could be done, although the audit data can be sent to syslog server in order to query for more than 14 days.

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Investigating an Automated Insights Export Issue

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The team experienced an issue with automated Insights export emails being sent to all their users. After investigation, it was found that the agent on the license server was not correctly collecting the data and sending it to Insights. The export was deleted and a possible solution was suggested.

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