A user asked if it took time for the ControlUp EdgeDX portal to populate after re-activating a license. Advice included trying the Solve URL and using incognito mode. Eventually, the issue was resolved without a clear reason. URLs mentioned included https://solve.controlup.com/orgname and https://app.controlup.com/orgname/saml.
Read the entire ‘Troubleshooting ControlUp EdgeDX Portal After License Reactivation’ thread below:
Does it take some time for the EdgeDX portal to populate after re-activating a license? My portal is currently blank. I opened a support ticket, but wanted to make sure I’m not missing something
The url in your screenshot is DEX. Have you tried to use your solve url to see if anything shows up? your solve url will look similiar to this.
https://solve.controlup.com/orgname
solve appears to be working
try this url for DEX is you have SAML setup
https://app.controlup.com/orgname/saml
yeah super weird. just blank
Can you try in incognito mode for the DEX url. If you are trying to launch Solve and Dex using the same web profile you can run into hiccups. These are some notes from one of my colleagues.
“You have to clear cookies, or create a different Chrome profile, or a different browser, if you’re switching between DEX and Solve/direct”
yeah tried incognito, etc
and I dont want to clutter this all up since I do have a support ticket open as well
if youd rather me just put it through there I can do that
Yes put it in the ticket, please. I tried to help! :/
yep no worries thanks for at least getting me in via solve!
looks like im good now! somebody fixed it anyway haha
Sweet! What was causing the issue if I may ask?
no idea! they just told me to try again haha
Magic! 🎩🪄
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