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ControlUp Licensing Related Training & Support Archives

ControlUp Licensing training and support-related archives from inside the ControlUp Community on Slack.

SecureDX and the Detection of Stolen Citrix Session Cookies

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A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.

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Building a Sentiment Survey with ControlUp

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A user was building a sentiment survey and wanted to target a specific user group in AD. However, the picker did not show the desired group. A feature that allows for saving drafts was also mentioned. The team discussed upcoming updates that would address these concerns and potentially provide early access to the new version. The surveys are delivered through the Edge DX Agent to the endpoint and the listed AD groups are based on users who have logged into the machines. A team member offered to add the user to the beta for Sentiment V2. If interested, the user can send their contact details and tenant information.

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Does ControlUp Enrich Require an Additional License?

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A user asked if ControlUp Enrich requires an additional license - it does not. Edge DX can be used with the DEX platform (app.controlup.com) and the browser extension can be downloaded for free. Further information can be found at https://www.controlup.com/resources/blog/entry/view-and-improve-device-digital-experience-from-inside-microsoft-intune-with-controlup-enrich/.

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Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal

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A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.

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Limiting Access to ControlUp Agentless VMs

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A user inquired about limiting access to ControlUp agentless VMs when giving the service account visibility of storage in VMware - this would bring in 191 agentless VMs and exceed their licensing capabilities. It was clarified that the only way to limit the service account is to do it at the cluster level, granting them the "NO ACCESS" role on the clusters not to be managed. The user was advised to reach out to their ControlUp sales team for further assistance on this matter.

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Investigating Performance Issues in Citrix VDI with NVIDIA GRID GPU

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A user reported strange performance differences between identical Citrix VDI machines with NVIDIA GRID GPU configured, all started from the same master. Though NVIDIA licensing and configuration was OK, some machines did not show a GPU in use. Other users suggested checking the ControlUp Agent delayed start setting and switching between native Microsoft APIs and NVIDIA metrics (https://support.controlup.com/docs/gpu-monitoring-with-controlup?highlight=gpu). They also recommended looking at known issues. The customer planned to investigate the issue further the next day.

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