A user inquired about limiting access to ControlUp agentless VMs when giving the service account visibility of storage in VMware - this would bring in 191 agentless VMs and exceed their licensing capabilities. It was clarified that the only way to limit the service account is to do it at the cluster level, granting them the "NO ACCESS" role on the clusters not to be managed. The user was advised to reach out to their ControlUp sales team for further assistance on this matter.
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ControlUp Licensing Related Training & Support Archives
ControlUp Licensing training and support-related archives from inside the ControlUp Community on Slack.
Investigating Performance Issues in Citrix VDI with NVIDIA GRID GPU
A user reported strange performance differences between identical Citrix VDI machines with NVIDIA GRID GPU configured, all started from the same master. Though NVIDIA licensing and configuration was OK, some machines did not show a GPU in use. Other users suggested checking the ControlUp Agent delayed start setting and switching between native Microsoft APIs and NVIDIA metrics (https://support.controlup.com/docs/gpu-monitoring-with-controlup?highlight=gpu). They also recommended looking at known issues. The customer planned to investigate the issue further the next day.
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Read the entire article here...
Restricting Access to Organization Creation in ControlUp DEX Instance
A user asked about preventing unauthorized creation of organizations in their DEX instance. They suggested a configuration option to only let full admins create new orgs. It was noted that creating a new organization requires a license and currently there is no way to block it. The user's request was added to the backlog to block organization creation to admins only.
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Read the entire article here...
Sivan’s “Did You Know”: ControlUp Offers UC&C Integration and More
This week's feature is found in Physical End Points & Apps and requires a specific license. ControlUp also offers UC&C Integration to monitor Teams and Zoom calls. For more information, the article https://support.controlup.com/docs/ucc-getting-started can be used to get started.
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Read the entire article here...
NEW ControlUp Edge DX, RealTime DX Updates!
We have updated our ControlUp Edge DX and RealTime DX solutions and added many great new scripts to help our customers solve problems and create really happy end-users!
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Read the entire article here...
How to onboard a Device with ControlUp’s Edge DX
A user was having trouble finding the agent download section on the ControlUp console. It was suggested to either go to the organisation's download section or devices which has a settings button for Edge DX. The user thanked the team for the advice and also gave some feedback on improving the menu button for better visibility. ControlUp have acknowledged the feedback and will look into it.
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Read the entire article here...
Does ControlUp Use WMI APIs?
The discussion provided an audit answer to the question of if the WMI APIs are used to manage virtual network resources. ControlUp usually uses them sparingly, such as for GPU data collection, but not for Monitor. A Script Action at https://www.controlup.com/script-library-posts/show-local-wmi-activity/ can be used to trace which process uses which WMI query.
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Read the entire article here...
Monitoring Trigger Not Working for Information Events
A user asked about a monitoring trigger which only works for error events, and a workaround was suggested - creating a scheduled task which is triggered by the information event. This task then creates an error or warning event. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
Configuring ControlUp in Multi-Forest AD with Selective Authentication Two-Way Trust
A user wanted guidance on ControlUp in multi-forest AD with selective authentication two-way trust. The license is tied to the AD domain, as long as DNS resolution is available from the monitors and console, the AD forests don't matter. As the accounts will be migrated in phases, a trust needs to be set up in ControlUp. Further, the account team needs to be contacted to iron out any licensing issues. Documentation on setting up multi-domain environment can be found at https://support.controlup.com/docs/setting-up-a-multi-domain-environment.
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Read the entire article here...
NEW Updates and Enhancements – ControlUp Edge DX & ScoutBees Synthetic Monitoring
More new updates and enhancements for you from the fine folks at ControlUp! We even have some brand-new RTDX scripts available.
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Read the entire article here...