A user had a question about RBAC and the RT console. They shared their current process – creating folders for each customer server, disabling inheritance, and denying access for all groups except the desired ones. This can be time-consuming and needs to be repeated every time a new group or folder is added. There are plans to simplify this through API’s in the future.
Read the entire ‘Simplifying RBAC and the RT Console’ thread below:
Question about RBAC and the RT console. I think I am doing this right, but I have folders for each customer servers, and if I want to restrict access to those folders, I need to disable inheritance, then deny access to each folder for all groups EXCEPT the ones that I want to be able to view. The problem with this is,
- Every time I add a new group it takes forever to select deny on every folder
- Whenever I add a new folder I have to make sure its restricted or else all users see it.
am I missing something or is this the way to do it?
currently that’s the process indeed but we’re working hard on creating api’s for this
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