ControlUp Community

Connect, Learn, and Grow

Automation & Alerting Related Training & Support Archives

Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.

How to monitor a running service using ControlUp?

Posted on

ControlUp 8.8 will feature a service monitoring capability, as well as increased visibility and monitor health. Currently, services can be monitored using the real-time console, or by running a scheduled script. Previous versions have had issues with alerting, however in 8.7.0.655 stability has been greatly improved and weekly reboots have aided in this.

Read the entire article here...

How to use ControlUp Edge DX to create a report of installed BIOS versions of your devices?

Posted on

A user asked about creating a report to display machine name, model, and BIOS versions, and was advised to use Edge scripting and SIP DATA tags to convert WMI objects to JSON. To make sure the data is current, they were also advised to overwrite the data each time, and to use their own index. Certifications were also recommended. The article at https://support.controlup.com/docs/edge-dx-scripting-guide#example-for-powershell was provided for reference. The user ultimately managed to create the desired report.

Read the entire article here...

Mail alerts stopped updating even if we see failures on the ControlUp Dashboard

Posted on

User was not receiving any mail alerts even though there were failures in the dashboard, and Teamshook alerts were not showing. After disabling and re-enabling the alerts policies, the issue was solved. Support indicated a potential issue with the backend. To investigate, they asked if enabling/disabling the scout or alert policy made a difference. The response was that re-enabling was a lucky attempt, as the issue was due to an issue on the backend side.

Read the entire article here...

Viewing and Adding Event IDs in ControlUp

Posted on

A user asked how they could view and add Event ID's 1864, 1869, 1311, 1312, 1326, 2042, 2095, 2098, 4602, and 4604: these are errors or warnings and need to be set up with triggers to create alerts. The alerts will appear in the Incidents section and emails will be sent if a follow-up action is set up.

Read the entire article here...

Setting Up Event Alerts with ControlUp

Posted on

A user asked about setting up event alerts for an issue. The Support article https://support.controlup.com/docs/setting-up-triggers was suggested, and it was noted there is a Windows event trigger type. The user was also told that they can create a trigger by right-clicking the event in the Events tab.

Read the entire article here...

Does ControlUp Support Nutanix Files?

Posted on

A user asked if ControlUp supports Nutanix Files, and it was mentioned that while Nutanix Files specific metrics cannot be seen, AHV can be added for lots of storage information. EdgeDX from ControlUp is a different product and cannot be installed on an FSVM. It was suggested that adding Nutanix CE CVM nodes & Prism Central VM’s to ControlUp via Retouw.nl could give some insights. Furthermore, CIFS shares or SMB Protocols can be tested for availability using ScoutBees or a scheduled trigger that starts an SBA and alerts if anything fails.

Read the entire article here...

Not Receiving Any Disk Metrics in ControlUp

Posted on

The user asked why disk metrics were not showing up, checked if the machines had the Agent connected, and discussed setting triggers for the C drive. Another member encountered Prefmon and language pack issues, and put in a ticket. The trigger settings were discussed as well. Title: Troubleshooting Missing Disk Metrics with ControlUp Agent

Read the entire article here...

Can a Trigger be Created for a Non-System/Application Event Log?

Posted on

A user asked whether it is possible to create a trigger for an event log that is not System or Application - the answer is yes, but only for administrative logs and not all of them work 100%. It is necessary to add the event log to the Events Controller first. The KB referenced is at https://support.controlup.com/docs/events-pane. The user will open a support ticket to investigate further, as the message generated didn't appear in the ControlUp console.

Read the entire article here...