The discussion revolved around automating the process of rebooting a server that is being monitored using Scoutbees. Various suggestions were made, such as using the API to check alerts on an interval, running a custom hive, and using EdgeDX or RTDX. It was suggested that a user feedback item should be created for this feature. A new version of Scoutbees API was mentioned, which allows for retrieving alerts and writing a script to initiate a server restart based on that. The API can be found at https://api.controlup.com/.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Script Execution Issues in ControlUp Agents
There were reported issues with script execution on ControlUp Agents within an organization. Errors were received when executing specific scripts, but not when using the Realtime Console. The problem may be with ControlUp monitor servers. For now, a workaround is to stop the affected monitors, delete the ControlUp Store.xml file, and restart the monitor. This is a known issue and will be addressed in a future release. The issue is documented as VSO 155910 and 158919.
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Read the entire article here...
Clarifying ControlUp’s Marketing Terms
A member asked about the referencing in two items on the feature list of ControlUp's website. These items are related to CPU priority and memory allocation session state triggers, which can automatically increase CPU priority if a process exceeds a certain threshold.
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Read the entire article here...
Creating Triggers for Windows Events in ControlUp
A team member sought help in creating a trigger for a specific windows event (with event ID 4725), which they wanted to log for future review. Other members pointed out that the event information needed to be at an audit failed level and also needed to be a supported event log. A link to support documentation was provided for reference. No further workaround was suggested.
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Read the entire article here...
Understanding HZ Access Group and Triggers in ControlUp
A user asked about a trigger for HZ no available machine and whether the HZ access group is mandatory. It was confirmed that the access group is not mandatory and can be applied to all pools using an asterisk. The trigger pack can be found at https://support.controlup.com/docs/trigger-packs and it needs to run against EUC environments.
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Read the entire article here...
Generating Daily Unregistered Citrix VM Report from ControlUp
A user asked if it's possible to generate a daily report of unregistered Citrix VMs from ControlUp. Another user responded that it can easily be exported using the PowerShell module and further detail was provided. Automation is also possible through a scheduled trigger or SBA. A script in the library was mentioned but the first user was recommended to use the new script. Steps for running the script and setting up automation were detailed.
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Read the entire article here...
Creating ControlUp Triggers for Process Crashes in Windows 10 VM
Users discussed creating triggers for detecting a process crash in a Windows 10 VM. The ideal event ID for this is 1000, with 1002 being used for a hang. Invoke-cuquery can be used to pull crash events from the last hour. Edge uses 1000 and 1001, with 1001 being used for something else. Insertionstrings can be used for other fun stuff.
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Read the entire article here...
Auto-Adding Machines to ControlUp
The user asked if there is a way to auto-add machines to ControlUp, with particular focus on Citrix Machine Creation services. The answer is yes - there are sync scripts available to automate the process. In 9.0, this will be built-in. A link to the sync script was provided and the team offered to help with setup.
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Read the entire article here...
Could Scoutbees Alerts Have a Delay Before Baseline Screenshot Capture?
A user asked if there was a way to add a delay before the baseline screenshot capture when setting up a Scoutbees alert. The Product Manager responded that this is not feasible as of today. The user then provided more information on why they would find this feature useful - they are using Scoutbees to monitor the functionality of an application, but after an update the screenshot is taken before the application has a chance to launch, causing a baseline screenshot check to fail.
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Read the entire article here...
Monitoring an SMB Share using ControlUp Scoutbees
The discussion addressed the issue of monitoring a SMB share via a trigger, with @member suggesting ControlUp Scoutbees as a solution. After some technical discussion, it was suggested that the script "Find_Files.ps1" should search for a text file with read access for ControlUp, and the error code to trigger on was suggested.
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Read the entire article here...