To set up an alert in Solve for Edge DX when a ping is missed. What condition would I use?
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Alternative Way to Check User Processes with ControlUp Triggers
A user suggested having a floating window with the processes of a user when the "Navigation to sessions/overview" is clicked, as a way to check for CPU, RAM, disk or network spikes when their "User Input Delay" exceeds a certain threshold. Another user suggested using the „dump views to disk” follow-up action in triggers as an alternative. This follow-up action can be used to select the views needed and create CSVs or XLS files for further investigation. Information about this can be found at https://support.controlup.com/docs/setting-up-triggers.
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Troubleshooting ControlUp Trigger Not Working
A user was having trouble with their trigger not working, and questions were raised about setting values and checking boxes. It was suggested to remove "from this state" as it was optional, and to try setting a filter of from: greater than 30 to: less than or equal to 30. It was also noted that in the upcoming release of 9.0, this feature of seeing free space for mapped drives and being able to alert on them would be available. Finally, it was suggested to remove "from this state" and check if the monitor had to be restarted.
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How to Automate Klling Disconnected Sessions with ControlUp
A new user asked about automating the killing of 100 to 150 disconnected sessions, and was advised to use Script-Based Actions. It was recommended to join the free Administrator course offered by ControlUp to learn more, as well as rechecking out the self-paced recording video piece on the triggers. Additional help in creating a trigger was offered.
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Analyzing Hive Health and Scout Health in ControlUp Portal
This discussion focused on the difference between hive health and scout health, and the health metrics available in the scout details on the ControlUp portal. It was suggested that a "dead man's switch" be included to better help Scoutbee users with a metric to rule out hive-related issues. Hive availability can also be monitored to understand the reason for no test results in a certain period. The URL for the feature "Scout malfunction alert" is https://support.controlup.com/docs/alerts-for-stopped-scouts.
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ControlUp Incidents and Alerts Stopped Working
Luke has been having trouble getting 33,000 incidents and his alerts stopped working since last Tuesday. He was advised to check the Monitor and Console VM can properly connect to the required back-end service at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1 . Luke was also provided with a script from Support to test connectivity at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services and was able to download the script. He plans on logging with Support.
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How to push metrics from ControlUp to ServiceNow ITOM – metric data ONLY?
The user asked how to push metrics from ControlUp to ServiceNow ITOM. Monitor exports and scheduled triggers can be used for this, as well as improved APIs when they become available in the future. Links to relevant resources are provided at https://support.controlup.com/docs/export-settings and https://support.controlup.com/docs/monitor-cluster-powershell-fields-by-table.
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Health Checks for VMware UAGs Using Horizon and UAG APIs within ControlUp
A user asked for suggestions on what metrics to assess in a project to do better health checks on VMware UAGs using Horizon and UAG APIs. Ideas include alerting when a connection server exceeds a threshold, and when services are not in a running state, as well as low available memory and high CPU. These metrics would also be desirable to display in ControlUp's Solve and Console. Discussions also included Dennis' idea to bring the data to Edge DX and a feature request for UAG data.
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Is There a Limitation on Filters in ControlUp Solve?
The user asked if the filters were limited to 5, and it was suggested that triggers could be used to watch 10 users in real-time. Another response offered an alternative, recommending using the search feature with | in between the names in the console. It appears that there is no known limitation here.
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Troubleshooting a Trigger to Delete Profiles in ControlUp
A user was trying to set up a trigger that would delete profiles older than one day if disk space drops below 10%, but the trigger wouldn't run. It turned out that it needed to be set up to delete at an exact threshold (e.g., 10%), and not a range (e.g., 9% to 11%). The user enabled an email alert to confirm the CU was picking up the trigger, and adjusted the settings so it would run below their personal threshold.
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Read the entire article here...