A user asked about creating a trigger for when a machine goes down, and was having trouble getting the alert emails. Suggestions included verifying the machine was up when creating the trigger, killing the agent process, using a script to run checks for down machines, and rebooting the monitor server. It was also suggested to check the incident tab for the event trigger, use a custom trigger with an action to send an email, check the in-ram DB, and get the logs to support for review.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Controlling Alerts for Event 105 in ControlUp
A user asked if ControlUp sends emails for every single Event 105 (Broker_Provisioning_NGVC_error) or if they can throttle the alerts. ControlUp will send one email per event, however there is a feature request to only respond when the error happens multiple times.
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Read the entire article here...
Can the ControlUp RealTime DX Console Be Run From Another Server?
It is possible to run the ControlUp RealTime DX Console from another server other than the Monitor as long as it meets the requirements outlined in the Knowledge Base article https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1. Having the Console on the Monitor server is not preferred as it can bog down resources and can lead to corrupted RAM databases which may cause alerts and automation not to fire. It is best practice for users to open the Console on a dedicated machine and to use the DEX platform instead of Solve.
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Read the entire article here...
Sivan’s “Did You Know”: Office Hours on Physical End Points and Triggers
This week, the user is hosting an Office Hours session on Physical End Points, and another one on Triggers with tips and best practices. The user also wishes everyone a happy holiday. https://cuacademy.controlup.com/
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Read the entire article here...
Investigating Input Delay Causes using ControlUp
A user wanted to understand the cause of an input delay (measured at 60s), but the CPU said 21%, hover-over didn't show anything, and active processes revealed nothing more than 0%. The suggestion was to look at the process_stops index, but there is no way to add this into an alert for easy identification.
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Read the entire article here...
Creating a Trigger to Compare Two PVS Stores in ControlUp
A user asked for help creating a trigger which compares two PVS stores and sends an email if not identical. @member suggested ChatGPT, which can add an error to the event log if the contents are not the same, and a second trigger can be set up for the error. A PowerShell script was provided which writes an error message to the event log if changes are present in the folders, with the needed event log name, source, and EventId customizable.
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Read the entire article here...
Monitoring Master/Golden Images with ControlUp
A user asked if anyone was using ControlUp's controllers pane to monitor Master/Golden Images for software changes. Triggers can be used to alert when msiexec.exe is detected. The install date cannot be used, but it is roughly equivalent to a WMI query.
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Read the entire article here...
Troubleshooting Monthly Trigger Scheduling with ControlUp Monitor Service Time Outs
A user was having trouble scheduling a trigger to run once a month, with the script running correctly when executed manually. After checking backend data and determining a support ticket was required, the team provided a Monitor log4net file and instructions for creating the log file. It was suggested to look into the trigger timings being in different time zones, and instructions were given for setting the Monitor service time outs. In the end it was discovered that the infrastructure servers had incorrect time zones, which caused the problem. ControlUp Monitor service time out was also optimized. The Monitor service should transition from 'started' to 'running' over time. The issue is now resolved.
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Read the entire article here...
Using ControlUp to Monitor RDSH Sessions and Reboot Devices on IGEL OS
A user asked if they can use ControlUp to monitor RDSH sessions and reboot sessions or Thin Client devices if necessary. Kursten suggested to add the RDSH hosts to the console and set up a trigger with a filter for the logoff script action, and said Thin Client devices could be done via Edge DX. They pointed to the ControlUp Academy for recommended training and to a Use Case for instructions on creating a trigger. Kursten also suggested looking into IGEL ThinClients, which have a post session command to "reboot". The Academy link can be found at https://cuacademy.controlup.com/.
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Read the entire article here...
Troubleshooting a Telephony Issue With ControlUp Data
A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
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Read the entire article here...