A user asked about using the Trigger Export feature between different environments and GUID IDs. It was discovered that any organization-specific things need to be re-selected after importing, and the documentation team will document this further. The Trigger can display a yellow warning exclamation point if values are missing, and testing will be done to confirm this. ControlUp Stress Trigger template exports will be compared to validate.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
How to Setting Up an Alert in ControlUp Edge DX
The user was trying to set up an Alert, but could not get desired results. Following advice from others, it was suggested to use "like" instead of "=" for anything Event_, set the event source as "cu agent" and make sure to collect the event. Changing "=" to "contains" did the job. For future reference, it was asked why "contains" should be used for event logs.
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Read the entire article here...
ControlUp Agents is Randomly Uninstalled
An issue arose where ControlUp Agents randomly got uninstalled from some servers overnight. It was suggested to check the Real-time console settings and the command line to see if they were in 'Temp Mode', which can cause the issue. The solution proposed was to uninstall and reinstall the agent and configure the settings accordingly. An article can be found at https://support.controlup.com/docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem.
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Read the entire article here...
How to setup a ControlUp Trigger to alert if our cloud connectors lose connectivity?
The user was unsure if "0" meant "not connected" or "1" meant "connected" when setting up a trigger for cloud connectors in the ControlUp platform. The user was informed that by exporting the view in the realtime console, the CSV will contain numeric values for the column; connected = 1 and disconnected = 2. They can also check the Stress Level Dialog for other enumeration values. Dennis suggested adding a note regarding the values into the trigger dialog as well. The user agreed to look into this.
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Read the entire article here...
Solving DNS Issues for Horizon View/VMware Horizon and Controlup Agents
This discussion focuses on a DNS issue experienced with Controlup agents communicating with the console and monitor. Possible solutions include using a logoff script to release the IP address, solving the DHCP scavenging issue, flushing the DNS, and setting permissions to only allow the DHCP server to update DNS records. VMware Horizon (previously Horizon View) was also mentioned.
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Read the entire article here...
Get the Best Triggers for Alerting from the Community and Trigger Pack
A user asked for triggers to be shared with the community for alerting in their environment - focusing on VMware Horizon triggers but other types are welcomed. A second user showed interest in WiFi triggers. In addition, the Trigger Pack provides additional triggers related to VMware, Citrix, Microsoft, FSLogix and more and can be found at https://support.controlup.com/docs/trigger-packs.
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Read the entire article here...
Creating ControlUp Triggers and Scheduled Reboots in ControlUp
The user asked for best practices when creating triggers in ControlUp and shared their own "findme" trigger for testing automated actions. This trigger is based on an active application title and can be used to fire the trigger when needed. They then covered the use of scheduled triggers for reboot schedules, with examples and providing a filter example with regex. Finally, a trigger for Wi-Fi signal strength, with an example of a created toast notification, was mentioned. Trigger Packs from ControlUp were also included in the post. The Trigger Packs link can be found at https://support.controlup.com/docs/trigger-packs.
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Read the entire article here...
How to Configure Office 365 SMTP Server with the ControlUp Console?
A user asked whether the ControlUp Console could use the Office 365 SMTP for alerts. It was suggested to use the "local" SMTP, a cloud-based one and/or Gmail's SMTP. The user then tested in a lab with port 25 and found it to be working, subsequently confirming it with PowerShell outside of ControlUp. Thanks to @member for further insights, it appeared that port 587 on O365 was blocked. Title: Can ControlUp Use Office 365 SMTP for Alerts?
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Read the entire article here...
Customization options available for ControlUp Scoutbees Daily Digest,
A user suggested having customization options available for Scoutbees Daily Digest such as sorting by failure rate or tag. They suggested using the Scoutbees API with Microsoft Power Automate, to which another user suggested even if the alerts create an event on the Hive Server, they could use ControlUp for alerts and automation. A blog on using the Scoutbees API with Microsoft Power Automate can be found at https://www.controlup.com/resources/blog/entry/how-to-use-the-scoutbees-api-with-microsoft-power-automate/.
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Read the entire article here...
ControlUp Delegated Permission Configuration for Automation and Triggers
The user suggested delegation of permission for automation and triggering of ControlUp resources. This is a current feature request, but there is no ETA at the moment. Looking at the Security Policy in ControlUp 8.6.5, it's possible to create a new role with a selection of permissions and per script, define the folder role that can run different scripts. The user was also looking for a read-only option for incident triggers and hoped it would be available soon.
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Read the entire article here...