The user is searching for an alert to notify them whenever an application is updated, as well as a reportable data regarding monthly Windows Patching. It was suggested to set up a trigger for process started, or use a process statistics report for an overview of version usage.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Setting an Alert for MS Teams Crashes
A user asked about setting an alert for MS Teams crashes. They tried various settings and changed the operators to “contains.” Another user suggested that the number of hits and platform should be set to 600, 1, 3600 and “all platforms” respectively. After that, the user was able to set the alert. However, the user suggested analyzing data first to avoid false positives. Lastly, the user asked if it was possible to exclude certain errors from the alert description. To solve the issue, they want to run a clear Teams cache script in the event of a real crash.
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Read the entire article here...
Sending MSFT Teams Messages with ControlUp Realtime DX’s Rest Action
A user asked for examples of using Realtime DX's Rest action to send messages to MSFT Teams via the Graph API. It was suggested to follow ControlUp guidelines (https://support.controlup.com/docs/using-webhooks-as-follow-up-action) and use webhooks and Adaptive Cards for Teams. Sample powershell code was provided along with the permissions typically needed (Chat.ReadWrite or ChannelMessage.Send).
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Read the entire article here...
Resolving High Alerts Issue with Hotfix
Alerts were returning multiple entries and were causing scripts to be run multiple times, resulting in timeouts. Eugene proposed to investigate and a hotfix was applied, solving the issue.
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Read the entire article here...
Alert for CPU Temperature in ControlUp
A user asked how to create an alert based on CPU Temperature. It is not collected by default but can be put in a custom index for Macs by using the output from the 'sudo powermetrics' command.
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Read the entire article here...
Limiting the Number of Connections in ControlUp Real Time Console
A new user asked if there was a way to limit the number of connections in the ControlUp Real Time Console that a given user can have to the client machines. The suggestion was to use the Solve console, which the user said might not offer the same 'Incidents view'. However, the Audit Log from the Solve console can show all the triggers that were fired and actions ran, as well as limit the 'Connect to Windows Machine' permission. It was suggested to explain the resource constraints to the help desk team and rely on their own principles of self-control. There is no way to detect if too many connections are open, and the Security Policy is all or nothing.
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Read the entire article here...
Monitoring LB VIPs with ADC/Netscalers in ControlUp
This discussion is about monitoring LB VIPs on ADCs/Netscalers, with a user wondering about the proper trigger configuration. They had tested it but got no alert email. It was suggested to use the Netscaler Record Type to get a lot of useful data and also to try manually triggering the alert by unbinding the back end server from the service group to observe the value changes in the console.
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Read the entire article here...
Solving Issues with the ControlUp Monitors Role
A user was experiencing issues with their security policy graying out the ControlUp Monitors role, preventing access to agents. KB article on security best practises was suggested, along with adding the service account to an appropriate role. It was noted that 8.8 On-Prem was released, containing the bugfix, and that the user would be sent a download link. Release notes were also provided.
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Read the entire article here...
Is It Possible to “Collect” Event IDs and Fire an Action in ControlUp?
It was asked if it is possible to "collect" event IDs and fire an action when a certain event ID happened multiple times within a certain time frame. Currently, this is not possible, however, users can use a workaround with a Powershell script and event triggers. A related request has been submitted to ControlUp, and can be found at https://controlup.uservoice.com/redirect/suggestions/46413556.
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Read the entire article here...
Finding a Trigger for Horizon Agent State Monitoring in ControlUp
A user asked which trigger to use to monitor the Horizon Agent state to detect if it is Unreachable. It was suggested to use the HZ State Column in the Machines View, as detailed in the Trigger Pack documentation (https://support.controlup.com/docs/trigger-packs#vmware-horizon). The user received an alert email for when the Value changed from Available to Agent Unreachable.
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Read the entire article here...