A user asked about documentation for variables that can be used for alerts in teams for Citrix Netscalers. Other users suggest using ControlUp ScoutBees or configuring a webhook/RESTful API call. The group also discusses using environment variables and creating custom dashboards for reminders and visualizations.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Improving Orchestration Capabilities: Suggestions for ControlUp’s Script and Alert Libraries
A user inquired about a data index in EDGE DX that would show the missing patch count per user/device. Another user suggests calculating this through external data manipulation. The graph on the Device Averages - Most Missing Patches view is calculated on the fly based on data in the builtin_missing_patches index. The first user wanted this information for an alert, which prompted suggestions for using the existing alert template library and providing feedback to improve orchestration capabilities. It was also suggested to create an alert library for easy import and customization. There are plans to improve scripting and alerting capabilities.
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Read the entire article here...
Troubleshooting Triggers in ControlUp
Multiple users discussed issues with triggers, specifically the event log trigger causing an error message and items getting stuck in the monitor queue. Suggestions were made to check the machine column in the incidents pane, clear the queue or restart the monitor service. It was also mentioned to check and possibly increase the MaxAutoExecQueueSizeTotal and MaxAutoExecQueueSizeTarget settings. A ControlUp team member offered to look into the issue further.
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Read the entire article here...
Troubleshooting Scoutbees Issues with SSL/TLS Alerts
One of the HTTP\S scouts in Scoutbees is failing with an error related to SSL/TLS alerts. The Application Events section shows that the organization is currently inactive and suggests a possible error with cipher suite hardening. However, the monitor server can access the site fine through Edge and other internal HTTP\S scouts are working properly. No further information could be found in the Windows System event log.
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Read the entire article here...
How to Select Multiple Pools in ControlUp for Reporting Purposes
Multiple users discussed the possibility of selecting multiple pools in the dropdown menu from the folder structure in the console for reporting purposes. While there is no current solution for this, there is a workaround by organizing pools into separate folders. However, the built-in sync script does not allow for customization of folder mappings, so this may not be a viable solution. There is a feature that allows for custom folder mapping in the Universal Sync script, but it may not work for all situations. Further discussion and resources can be found in the Slack channel.
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Read the entire article here...
SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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Read the entire article here...
Troubleshooting Triggers in ControlUp v9 Beta
A user shared their experience with an issue in the ControlUp v9 Beta 9.0.1470, where triggers for a specific event log were not firing. After upgrading to the latest version, 9.0.1546, and restarting the monitor service, the triggers started working. The user also shared a helpful tip for viewing triggers by clicking on Incidents in the RT console and toggling on the trigger column. They hoped this would help others with the same issue.
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Read the entire article here...
Creating Triggers with ControlUp – A Discussion on Using “Super Triggers”
A team member asked if it was possible to create a trigger for logon duration exceeding a certain time. Another member suggested using average logon duration and getting creative with it. They discussed the idea of nested triggers and using "super triggers" as a workaround to count individual instances of logon duration and trigger an alert when a threshold is reached. The team will continue to look into this solution.
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Read the entire article here...
Understanding the HZ Connection Server Health Status Monitor in ControlUp
A discussion took place about the HZ Connection Server Health Status monitor and what it monitors exactly. The monitor is based on the value that the connection server gives, and it is a VMware thing. The object returned from the soap api is used for the status. The user thanked a member for their assistance and mentioned that there are also horizon related triggers in the trigger packs, which can be found at https://support.controlup.com/docs/en/trigger-packs#vmware-horizon.
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Read the entire article here...
Troubleshooting Advanced Triggers in ControlUp
A user had an issue with an advanced trigger not firing correctly and asked for advice. Other triggers were working, but this one was not. Other users suggested troubleshooting steps such as checking logs and querying the server. The issue was resolved with guidance from the ControlUp team.
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Read the entire article here...