Several users reported an issue with ControlUp Edge DX this morning. They were unable to see System Events, even though they had admin rights. A ticket was logged for this, and the issue was reproduced and fixed by the ControlUp team. It was suggested that the problem may have arisen due to a mismatch between UI and API.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Triggering on Servers and Folders in ControlUp
Users discuss the ability to set triggers on both servers and their folders. A user named Clint confirms that it is possible. It is suggested that in the scope, a filter can be set for the hostname.
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Read the entire article here...
Triggering Scripts in ControlUp: Options and Recommendations.
Users discussed options for triggering scripts in ControlUp. One option is to use the $cutriggerobject variable with the .NET engine, while another is to pass parameters explicitly. It was also mentioned that a filter in the trigger will not work with two different gateways with the same name and IP. It was decided to use collections for this purpose. Despite the busy weekend ahead, one user plans to finish an article for their website.
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Read the entire article here...
The Importance of Folder Structure for ControlUp Reporting Data
The ControlUp team discusses a recent folder structure change that has resulted in reporting data being split between the old and new directory. It is not possible to move the older data to the new location and there is no way to hide it from other users. The historic data will eventually drop off after a year and will only show under the year selection. Some users have found that the folder structure greatly affects their stress levels, alerts, automation, and reports. It is advised to make changes to the folder structure only for significant reasons as it can still be adjusted for minor projects without impacting the main structure of the historical data.
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Read the entire article here...
Trigger for Email Alerts on Disconnected Sessions
A customer requested an email alert when many sessions got disconnected in a short period of time. A trigger was suggested, but it does not cover the specific timeframe. Another option is to use the API and script to export and compare data for disconnected sessions. Yoni's suggestions were appreciated by the group.
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Read the entire article here...
Troubleshooting User Login and Logoff Triggers in ControlUp
A user was having trouble with User login and logoff triggers. Another user suggest checking the incidents pane in the config console to see if any trigger events were recorded. The first user was able to see User Logged On events but not User Logged Off events. Others chimed in to say that all triggers, regardless of action, should record an incident. Further troubleshooting was needed to understand why the trigger was not working.
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Read the entire article here...
Automation and Monitoring with SentinelOne and ControlUp
Some employees discuss their experience using SentinelOne on VDI servers, and how they created a script to alert for quarantine actions by searching the SentinelOne/Operational log. This script allows ControlUp to trigger from the application log. Some mention using S1 console and Splunk dashboard for monitoring. There is also a link to the script provided.
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Read the entire article here...
Setting up an RDS Server Trigger and Script with ControlUp Academy
A discussion on setting up a trigger for an email notification for an RDS server with a powershell script was held. It was suggested to check the Windows event log and run a script when the trigger is fired. The email should only be sent once and not for all 3 servers in the folder. ControlUp Academy offers training for scripting.
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Read the entire article here...
Troubleshooting Duplicate Alerts in ControlUp
Users discuss an issue with receiving duplicate alerts despite having only one trigger and one follow-up action set up. A solution is suggested to reboot the monitor and check the logs. If the issue persists, it is recommended to contact ControlUp support for further assistance or potentially use a SMTP server instead. The option to use a script action for additional checks and information is also mentioned. An alternative approach using an SMTP server or a script action are discussed for sending alerts.
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Read the entire article here...
How to Change Monitor Alert Email Time in ControlUp?
A user asked if it was possible to change the time that Monitor alert emails are sent out for. The ControlUp team clarified that a daily backend check is run and suggested contacting the CSM to change the recipients of the emails for certain customers.
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Read the entire article here...