Multiple users discussed an issue where over 100 machines were not showing up or installing the ControlUp Edge DX SIP Agent. A suggestion was made to check the windows event log for events from the SIP agent, as well as running a network tester and ensuring AV exclusions and other prerequisites were in place. Mentioned links include the support article and a related download.
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Certificates Related Training & Support Archives
Certificates training and support-related archives from inside the ControlUp Community on Slack.
ControlUp StoreFront Health Checker
The ControlUp StoreFront Health Checker script automates diagnosing and monitoring Citrix StoreFront servers, ensuring optimal performance and reliability.
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Read the entire article here...
Building a Scoutbees Use Case Library: Input Needed!
The ControlUp team is working on a use case library for Scoutbees and is asking for input from users on how they use the tool to streamline processes and make their work easier. They hope to create a resource that can be shared with all users to maximize the tool's value. Some examples of usage are listed for EUC Scout, infrastructure, applications, web transactions, and various monitoring options.
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Read the entire article here...
Troubleshooting Hidden Settings in ControlUp Realtime DX Console
One user needed help with a hidden setting in Realtime DX Console that was preventing them from using certificate-based authentication. Another user provided a solution by adding a reg value and suggested that note be added to the documentation. The link to the documentation was provided.
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Read the entire article here...
Troubleshooting Error When Installing Edge DX on Base Image from ControlUp Community Members
A user asked for assistance with an error when installing Edge DX on a "Base image". Other users suggested checking if the web filter is doing SSL inspection and if the root certificate is trusted by the machine running the installer. A specific URL was mentioned for troubleshooting.
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Read the entire article here...
ControlUp Academy Alert Policy and Scoutbees’ 60 Minute Cap on Test Frequency Explained
A user asked if it was possible to expand the alert policy from scoutbees to one day instead of the capped 60 minute setting. Another user, Joel, explained that this was not possible as it goes against the proactive nature of the synthetic testing, which aims to provide alerts for potential availability issues. @member requested more information about their specific use case, which involved setting up email alerts for expiring SSL certificates. Joel suggested options such as increasing the "subsequent tests" value or checking the "Do not send a notification" option to prevent excessive notifications.
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Read the entire article here...
Troubleshooting Deployment of ControlUp Mac Agent through Jamf
ControlUp users discuss deploying the ControlUp Mac agent through Jamf and possible errors with tenant and code. Troubleshooting advice is given, including recommended locations for script and potential issues with SSL inspection on network. One user also mentions having a script for installing the Mac agent through Intune.
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Read the entire article here...
Troubleshooting “Failed to Authenticate” issue on ControlUp Monitor Server
A user was experiencing an issue with a monitor server, receiving a "Failed to authenticate" message. They had tried various solutions including double checking the time on the server, but a colleague was eventually able to solve the issue by identifying a mismatch between the certificate used and the one on the machine. Reinstalling the DX console and relinking resolved the issue.
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Read the entire article here...
Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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Read the entire article here...
Configuring Teams Alerts for Citrix Netscalers: A ControlUp Discussion
A user asked about documentation for variables that can be used for alerts in teams for Citrix Netscalers. Other users suggest using ControlUp ScoutBees or configuring a webhook/RESTful API call. The group also discusses using environment variables and creating custom dashboards for reminders and visualizations.
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Read the entire article here...