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Certificates Related Training & Support Archives

Certificates training and support-related archives from inside the ControlUp Community on Slack.


Troubleshooting Script Execution Issues on Windows Server 2022 with ControlUp

Posted on November 7, 2023

Users experienced scripts not executing on Windows Server 2022 but works on earlier servers. Possible problems were discussed, such as GPO settings, the account the script is running under, and if a signature was needed. It was suggested that a signed script may need to be imported, and if the issue persists to reach out to ControlUp support at support@controlup.com.

Read the entire article here...


Restricting Access to the ControlUp DEX Portal

Posted on October 30, 2023

The user asked how to restrict access to the DEX portal - the solution provided is to use the SAML login and configure the service provider to only allow access from certain clients or IP addresses. This can be done with the Azure login option, and IP restrictions are on their way to DEX, estimated to be available in early Q1 2024.

Read the entire article here...


Restricting Access to ControlUp DEX Portal

Posted on October 30, 2023

A discussion arose about restricting access to ControlUp's DEX portal, such as with a specific client certificate, IP address or Azure hybrid joined client machine. Using SAML could be a solution as the service provider can deny access if criteria are not met, and IP restrictions are said to be arriving in the early months of 2024. The DEX login method "azure login" does not have further possibilities, but SAML does.

Read the entire article here...


Locked Out of ControlUp Solve Portal Despite Permissions

Posted on October 13, 2023

A user was locked out of their Solve and DEX portals due to a permissions issue. After being granted all necessary permissions, they still couldn't access Solve from the console. It was established that the user needed the "Use Solve" right in their security policy. The user then tried a few solutions, including the add-cuuser cmdlet (https://support.controlup.com/docs/add-cuuser-create-new-solve-users#), but still could not access the portal. A restart of the monitor did not help however, so the issue is still unresolved.

Read the entire article here...


Authentication Options for ControlUp Integration with Azure

Posted on October 9, 2023

The user asked about setting up ControlUp integration with Azure and using Certificate Options for authentication. They confirmed that only key/secret authentication is supported at this time.

Read the entire article here...


Implementing Multi-Tenancy for Managed Service Providers in ControlUp

Posted on October 6, 2023

A user asked who had successfully implemented multi-tenancy as a managed service provider in order to replace LogicMonitor. It was suggested to open bidirectional port 40706 between each tenant and the user's data center, and to set up certificate-based authentication. The user was advised to use 'MSP mode' and use the cert to see the parent organisation. Links to documentation were provided.

Read the entire article here...


Avoiding Alert Floods with Multiple Conditions in ControlUp Scoutbees

Posted on October 5, 2023

Users asked if there was any way to avoid getting flooded with alerts when setting multiple conditions in Scoutbees - one suggestion is to have the scout run every hour and have it alert after a certain number of failed tests. Although this solution is not ideal, another suggestion was to have a user vote for the request on the roadmap and ask for an update. Further, another user suggested introducing Polly for Slack polls instead. The certificate alerts provided by ControlUp are also not ideal.

Read the entire article here...


Is it Possible to Track Certificate Expiry with ControlUp?

Posted on October 2, 2023

A user asked if Controlup could track certificate expiry on storefront servers, as is done for ADC (trigger). A PowerShell script fired via a scheduled trigger can be used to alert before cert expiry, but Landon's smarter approach via scoutbees in ScoutBees can also be used. More information can be found in ScoutBees.

Read the entire article here...


Error “You are not authorized to log into ControlUp Contact your ControlUp admin” in Muti-Tennant ControlUp deployment

Posted on August 4, 2023

A user was receiving an error when trying to launch ControlUp Multi-Tenant for the management tenant in the tenant domain. It was suggested that whoever set up that tenant organization did not give the user's account the necessary access to open the console. The user then revealed they used the console with a different organization before and got it working.

Read the entire article here...


Error “Invoke-RestMethod : The request was aborted: Could not create SSL/TLS secure channel” in ControlUp Scoutbees

Posted on July 6, 2023

The user was trying to add scouts using the API but encountered an error message. Dennis suggested adding the TLS setting `$AllProtocols = [System.Net.SecurityProtocolType]'Ssl3,Tls,Tls11,Tls12'[System.Net.ServicePointManager]::SecurityProtocol = $AllProtocols` which resolved the issue.

Read the entire article here...


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