A user asked about licensing reclaims and the expected behavior if all licenses were used up. It was confirmed that licenses are freed up when a device is removed from Edge, and the next device enrolled will not check in. If a device is mistakenly deleted, the agent will reregister when it polls again, initiated by the client.
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ControlUp Licensing Related Training & Support Archives
ControlUp Licensing training and support-related archives from inside the ControlUp Community on Slack.
Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
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Do you need ControlUp Real Time Agent installed to view the Citrix License Usage report?
This discussion revolves around the Citrix License Usage report, and whether the Real Time agent needs to be installed on the Citrix license server. It was confirmed that it is necessary for on-prem customers, although hard to do for cloud customers. Additionally, triggering the license with the PowerShell module is possible since version 8.6.5, and requires a two step trigger and running the script in the message.
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Read the entire article here...