A user was having trouble restoring AD connections and an endless list of credentials on ControlUp Academy. Others chimed in with suggestions, including ensuring the console was closed while replacing the CommonPrivateConfiguration.xml file. Eventually, the user found an old backup that worked.
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Credentials Related Training & Support Archives
Credentials training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Bad Password issues in ControlUp EUC environ setup
There was a discussion about setting up an EUC environ in RTC and an issue with bad passwords being received despite correct information. The suggestion was made to temporarily increase user permissions as it was believed to be a problem with a lack of permissions, not the credentials. After trying this, it was confirmed that increasing permissions did resolve the issue. It was believed that the service account may have been removed from the view or admin AD group, causing the problem.
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Read the entire article here...
Integrating Power Query and Power BI with ControlUp Tenant – Documentation and Support for Accurate Reporting
A user asked if there was documentation for connecting Power Query and Power BI to their tenant for reporting. Another user shared a link to a ControlUp blog post on visualizing problem desktops with Power BI, but noted that the results may differ due to API changes. It was suggested to obtain an Edge DX API key from support for accurate results. A link to the guide for creating an API key was also provided. The original user has placed a support ticket for assistance.
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Read the entire article here...
Updating the Repair Domain Trust Script for Windows 11 Compatibility
Users discussed updating the Repair Domain Trust script to be compatible with Windows 11 and asked for input from other members. They referenced the script from ControlUp's VDI/DaaS action library and a solution from a third-party website. It was suggested to use the PowerShell cmdlet "Test-ComputerSecureChannel -Repair" and it was confirmed that it works on both Windows 10 and physical devices. The cmdlet can be found at https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.management/test-computersecurechannel?view=powershell-5.1.
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Read the entire article here...
Troubleshooting ControlUp Console Issues
A user was having trouble deselecting the Security Policy "Folder View" on an organization-wide level in the ControlUp Console. It was suggested to remove the "View Folder" permission for the "Org Members" default role on any sub-folder, which resolved the issue. However, there was another issue with the view of a Hypervisor in DEX - VDI&DAAS. After setting additional policies, the problem was solved. Other issues were also addressed, such as missing agents and processes in the view. It was suggested to open a Support ticket for further troubleshooting, potentially with a screen sharing session.
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Read the entire article here...
Troubleshooting “Failed to Authenticate” issue on ControlUp Monitor Server
A user was experiencing an issue with a monitor server, receiving a "Failed to authenticate" message. They had tried various solutions including double checking the time on the server, but a colleague was eventually able to solve the issue by identifying a mismatch between the certificate used and the one on the machine. Reinstalling the DX console and relinking resolved the issue.
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Read the entire article here...
Troubleshooting Triggers for ControlUp Monitors
There is a trigger set to run on Monitors and the user encountered an error while it's running. One suggestion was to check the security context and make sure the relevant account is logged off from the server where the monitor is installed. Logging off the account logged into the server resolved the issue.
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Read the entire article here...
How to Change Monitor Alert Email Time in ControlUp?
A user asked if it was possible to change the time that Monitor alert emails are sent out for. The ControlUp team clarified that a daily backend check is run and suggested contacting the CSM to change the recipients of the emails for certain customers.
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Read the entire article here...
Setting Up SMTP with Exchange Online in ControlUp Console
A user asked if setting up SMTP using Exchange Online was possible in ControlUp Console. Another user responded that they have done it with O365 and shared some tips on how to do it. They also mentioned using a Microsoft article for guidance. The link provided is https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-mu[…]application-to-send-email-using-microsoft-365-or-office-365
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Read the entire article here...
Troubleshooting ControlUp Agent Installations Through the Console
Discussion on installing ControlUp agents through the console. Initially, there was an issue with failed attempts due to ports being blocked and files not being able to be replaced. A support ticket was recommended for further assistance. Later, it was discovered that a permission issue was causing trouble and a specific fix was needed. It was suggested to get on a call for further troubleshooting.
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Read the entire article here...