A user is having trouble upgrading from CU V8.8 to V9.0 and requests support. Another user suggests trying to run the console on the monitor itself, which ends up working. There were no firewalls between the servers.
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Firewall Related Training & Support Archives
Firewall training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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Read the entire article here...
Understanding the Device Controls Column and Troubleshooting Carbon Black with ControlUp
A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
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Read the entire article here...
How to Troubleshoot Connection Issues with ControlUp for Physical Endpoints
There is a potential issue with connecting to a Windows device with Edge DX installed. It was suggested to check the event viewer and device events, and to allow the traffic on the proxy/firewall. The agent's outbound tunnel may also facilitate inbound requests, but if the websocket connection fails, a different method will be used. The documentation for this can be found at https://support.controlup.com/v1/docs/prerequisites-for-controlup-for-physical-endpoints-apps, and logs may also appear in the device events in Edge DX itself.
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Read the entire article here...
Troubleshooting ControlUp Agent Installations Through the Console
Discussion on installing ControlUp agents through the console. Initially, there was an issue with failed attempts due to ports being blocked and files not being able to be replaced. A support ticket was recommended for further assistance. Later, it was discovered that a permission issue was causing trouble and a specific fix was needed. It was suggested to get on a call for further troubleshooting.
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Read the entire article here...
ControlUp v9.x Inbound/Outbound Connections: Issues and Solutions Shared
A discussion took place regarding the inbound and outbound connections in the new version 9.x. Some users reported issues with disconnected connections and concern was raised about the impact on the agents. Ultimately, it was suggested to allow client traffic to/from ControlUp's AWS hosted services without firewall packet inspection for optimal communication. The agents have an escalating hold off pattern for reconnection attempts. It was also mentioned that the ControlUp URLs are hosted in Azure and there is an offline flow available as an alternative.
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ControlUp, FSLogix, and Citrix DaaS – Users Share Experiences and Questions
A user asked if anyone else has experience using Citrix DaaS and FSLogix with ControlUp. They are not seeing any FSLogix data in the Console and have questions about the System Process showing a lot of disk writes. Another user shared their experience with FSLogix and ControlUp, mentioning that their data started showing right away and they do not run a Windows OS for CIF shares. The first user thanks the second for their input and mentions an issue with Crowdstrike using CPU when the Windows firewall is on.
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Read the entire article here...
Firewall and Webproxy Exceptions for ControlUp DEX Platform
A user was looking for firewall and webproxy exceptions for the new DEX platform. They found some documentation on https://support.controlup.com/docs/get-started-with-the-new-dex-platform, but noticed some discrepancies with denied websites. They also mentioned https://support.controlup.com/v1/docs/communication-ports-used-by-controlup-hybrid-cloud-1 as a helpful resource. Another user pointed out that they did not see the prod-dex-login URL listed in the documentation and asked for more information on the source. It was confirmed that the user's organization had not properly set up the SAML login method for DEX. A request was made to look into the issue internally.
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Read the entire article here...
Setting Up EUC Scout with Duo MFA for Horizon View in ControlUp
A user asked if anyone had set up an EUC scout to log in to Horizon view with Duo MFA. Control Up support have an open case on this, and @member has more information. ICMP is sometimes dropped/blocked by routers/firewalls so TCP is a better approach so real latency and QoS (high priority) traffic values can be measured. The port also needs to be listening.
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Troubleshooting Error When Deploying ControlUp Agent in Dev Environment
A user was experiencing an error while trying to deploy ControlUp Agent in a Dev environment locally, even after uninstall, reboot, and trying from the RTC. It was suggested to stop the agent service before doing the upgrade of the agent and it was determined that due to either routing or firewall issues, the copying files part was hanging. It was then determined that WMI/RPC ports need to be opened to properly push the ControlUp Agent.
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Read the entire article here...