• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
ControlUp Community

ControlUp Community

Connect, Learn, and Grow

  • Blog
  • Podcast
  • Videos
  • Archives
  • Categories
    • ControlUp DEX Portal
    • ControlUp Real-Time DX
    • ControlUp Edge DX
    • ControlUp Scoutbees
    • ControlUp Scripts & Triggers
  • Topics
  • Events
    • Logos & Wallpaper
    • ControlUp.com
  • Join

Firewall Related Training & Support Archives

Firewall training and support-related archives from inside the ControlUp Community on Slack.


Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal

Posted on November 13, 2023

A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.

Read the entire article here...


Implementing Multi-Tenancy for Managed Service Providers in ControlUp

Posted on October 6, 2023

A user asked who had successfully implemented multi-tenancy as a managed service provider in order to replace LogicMonitor. It was suggested to open bidirectional port 40706 between each tenant and the user's data center, and to set up certificate-based authentication. The user was advised to use 'MSP mode' and use the cert to see the parent organisation. Links to documentation were provided.

Read the entire article here...


Resolving Monitor Deployment Issues with Crowdstrike AV

Posted on September 6, 2023

When setting up a new installation, the monitor deployment hung when the customer was using Crowdstrike AV - however, there are no firewalls in between. It was suggested that Crowdstrike was blocking the monitor from starting and asked if there are any exclusions that need to be taken, to which the ControlUp URL for AV exclusions was provided. The URL for AV exclusions is https://support.controlup.com/docs/av-exclusions-for-ControlUp.

Read the entire article here...


Troubleshooting Connection Issues with Hive in ControlUp

Posted on August 16, 2023

The user had installed Hive on a device, but the status showed "Not Connected". After re-doing the configuration and checking the firewall, the Network team confirmed that the firewall was open and the URLs were reachable. The link for the required outbound connections is: https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1.

Read the entire article here...


Troubleshooting ControlUp Scout for Microsoft Teams

Posted on August 4, 2023

Rick was attempting to configure ControlUp Scout for Microsoft Teams but one of the tests was failing. They wanted to know where the hive was located and after they identified it as a custom hive on the internal network, it was suggested that it may be due to a firewall issue. As a first step, it was suggested to make sure calls can be initiated from the custom hive location. More information can be found in the ControlUp support page https://support.controlup.com/docs/custom-hive-overview.

Read the entire article here...


ControlUp Solve / Insight and Ping (ICMP) Network Requests

Posted on July 27, 2023

A user asked why the Solve and Insight appliances from ControlUp do not respond to Ping requests. They have a local firewall blocking ICMP for added security.

Read the entire article here...


ControlUp Agent Status Reports “Error” While Working Perfectly

Posted on July 15, 2023

A user asked about an issue with Instant Clone VMs; potential causes suggested included DNS resolution, firewall blocking, Agent not installed, or Agent not running. To find the exact error message, they need to look at 'Monitor Status' in the Console. It was then mentioned that if these VMs are not connecting to the Monitor, they will cause errors in Solve (missing historical data). Lastly, the user realized that the Agent may not be running.

Read the entire article here...


Troubleshooting Tips for AppX Package Issues

Posted on July 10, 2023

The discussion covered troubleshooting tips for appx package issues. It suggested using "AppX packages loaded" section and procmon'ing the affected user to gain more visibility. It also included a link to a video and summarized the relevant section relating to troubleshooting gaps. The video can be found at https://youtu.be/jyj5dEpXg_Y?t=1872.

Read the entire article here...


How to Troubleshoot ‘Request Timed Out’ Error When Implementing ControlUp’s High Latency Analysis Script

Posted on June 20, 2023

A user asked for help with a script found at https://www.controlup.com/script-library-posts/analyze-high-latency-issues/, which was running the full 5 minutes before timing out. A member suggested to change the endpoint IP to the public one if the client is on the same network or at least pingable, but noted that most home firewalls will not allow ping so it will likely time out.

Read the entire article here...


Is it Possible to Have a ControlUp Monitor Server in a DMZ?

Posted on March 15, 2023

A user asked if it is possible to have a ControlUp monitor server in a DMZ while managing Citrix desktops not in the DMZ. Connectivity over port 40705 to the agent is possible, but DNS resolution and AD connections must also be in place for it to work.

Read the entire article here...


  • Go to page 1
  • Go to page 2
  • Go to Next Page »

Primary Sidebar

Download FREE 50-User ControlUp Edge DX

Desktop and application monitoring, troubleshooting, and remediation.

Download here >

ControlUp Academy

Enroll in ControlUp Academy for expert-led technical training, equipping you with skills to effectively deploy, manage, and grow your ControlUp investment.

Learn here >

Rotating Images

Hidden Gem from our Community on Slack!

ControlUp Betas - What's Coming Next?
NEW ControlUp Features - Stay Up-to-Date!
ControlUp Scripts - Scripting, Zero to Hero
Latest KB Articles - Be the First to Learn
Did you Know - with Sivan Kroitoru
Practical Perspectives Technical Use Case Training

Video Tutorials Library

Visit our technical how-to videos, offering step-by-step tutorials on advanced features, troubleshooting, and best practices.

Watch here >

ControlUp Blog

Check out the ControlUp blog for expert advice and in-depth analysis.

Read here >

ControlUp Script Library

Visit the ControlUp technical script library, which offers a multitude of pre-built scripts and custom actions for your monitoring and troubleshooting requirements.

See here >

ControlUp Support

Visit the ControlUp support home and to delve deeper into ControlUp solutions.

Browse here >

Download ControlUp RealTime DX

Start with ControlUp for real-time end-user environment insights, swift troubleshooting, and unprecedented performance optimization. Download now.

Download here >

Download ControlUp Edge DX (50-Users FREE)

Desktop and application monitoring, troubleshooting, and remediation.

Download here >

Footer

      

ControlUp Community
Of Techie, By Techie, For Techie!

Terms of Use | Privacy Policy | Security
Dive Deeper, Learn more at ControlUp.com

  • facebook
  • twitter
  • youtube
  • linkedin

© 2023 ControlUp Technologies LTD, All Rights Reserved.

We use cookies to ensure that we give you the best experience on our website. by continuing to use this site you agree to our Cookie policy..