ControlUp Community

Connect, Learn, and Grow

IGEL Related Training & Support Archives

IGEL training and support-related archives from inside the ControlUp Community on Slack.

Using ControlUp to Monitor RDSH Sessions and Reboot Devices on IGEL OS

Posted on

A user asked if they can use ControlUp to monitor RDSH sessions and reboot sessions or Thin Client devices if necessary. Kursten suggested to add the RDSH hosts to the console and set up a trigger with a filter for the logoff script action, and said Thin Client devices could be done via Edge DX. They pointed to the ControlUp Academy for recommended training and to a Use Case for instructions on creating a trigger. Kursten also suggested looking into IGEL ThinClients, which have a post session command to "reboot". The Academy link can be found at https://cuacademy.controlup.com/.

Read the entire article here...

Using Automation to Assign Dynamic Groups in ControlUp

Posted on

It is currently only possible to automatically assign Dynamic Groups during installation of the Windows Agent, but there may be a similar possibility for Linux using the upcoming IGEL OS12 agent. Alternatively, API calls and scripts can be used to assign dynamic groups. UserVoice item https://controlup.uservoice.com/redirect/suggestions/46944511 has been created for this.

Read the entire article here...

How to Set / Override the Controlup Edge DX Location Manually

Posted on

A user asked about manually setting the Controlup EdgeX location. It is possible to override the location using the IP address and a script is provided to check the IP address against known subnets and their corresponding locations. Locations must be set on the tenant side and must be in valid JSON with the property "LocationsByIpRange". ControlUp does not offer specific documentation for this feature. The script and full JSON example are included in the discussion.

Read the entire article here...

ControlUp Agent and Remote DX Installation on an On-Premise Environment

Posted on

A user asked about installing the ControlUp agent and Remote DX across an on-premise environment, with IGEL and Windows PCs as clients. In order to control both from the console, version 8.8 and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement set to 1 are required. The Remote DX should be installed via SCCM, as per Microsoft's policy. Full details can be found on the ControlUp Support Upgrade Guide, linked here: https://support.controlup.com/v1/docs/upgrade-guide-for-hybrid-cloud-8-x-to-8-8#upgrade-controlup-agents.

Read the entire article here...

How to get the IGEL Device Name vs. the MAC Address with ControlUp Remote DX?

Posted on

The user asked about how the naming of an IGEL thin client works, as it appears in the COP and in scripts. The network name had not been set, so it appeared differently in UMS and COP, and the scripts gave an error. By setting the Network Name, it should appear consistently across the platform. For more information, please see https://kb.igel.com/endpointmgmt-6.08/en/renaming-igel-os-devices-47711460.html.

Read the entire article here...

How to Configure the Firewall for ControlUp Remote DX and IGEL Devices

Posted on

A user asked if port 40705 needed to be opened between monitors and IGEL devices for Remote DX. It was suggested that no firewall rules were necessary, and the user was given the steps to deploy the Remote DX plugin and configure the virtual channel in order to view Remote DX metrics. It was also suggested for the user to test on a laptop/PC. The user then asked for the cuepux_srv_dll which was not immediately found.

Read the entire article here...