A user asked about RemoteDX upgrade procedure - it is recommended to update the plugin with SCCM if there is a newer version. The endpoints are mainly Windows 10, but for Igel devices, RemoteDX can be used. Title: RemoteDX Upgrade Procedure?
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Microsoft Windows Related Training & Support Archives
Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.
Understanding ControlUp Edge DX Geolocation
Edge DX and geolocation issues were discussed; Windows Location Services is used and if not enabled the ISP is looked up, followed by a default centre in Wichita. An article was suggested for further info - https://support.controlup.com/docs/device-geolocation.
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Read the entire article here...
How Can I Validate Connectivity Between All Components in a Closed On-Prem Environment without Telnet using ControlUp?
A user wanted to validate connectivity between components from the IOP appliances and was suggested to use the iopcmd commands which can test LDAP and TCP ports. The iopcmd commands are intended for internal use, but a command reference is available.
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Read the entire article here...
1000 Members – ControlUp Community!
I'm thrilled to inform you that the ControlUp Community has reached the 1,000-member mark in only four months! Record speed!
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Read the entire article here...
How to Make ControlUp Edge DX Recognize Windows-Based Thin Clients
A user was having an issue with Windows-based thin clients not showing up properly on Edge DX when the device image was sysprepped and reinstalled. Edge has a UID stored in the programdata folder which marks the device as unique. To solve this issue, the UID must be removed before sealing the image, and then a new UID will be generated when the Edge agent is restarted. The UID file can be found in C:\programdata\Avacee\sip_agent\cachefiles.
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Read the entire article here...
Tackling Peak User Input Delay (secs) with ControlUp
Trentent gave advice seeking to identify why application performance on physical machines had a peak user input delay up to 15 seconds - the default trigger priority boost for processes has a threshold of 300ms. Edge DX was installed and CPU spikes were not observed. It was fixed in the Beta 2 for Windows and can be due to any number of causes such as latency with proxies and disk issues. User input delay can be inspected with the newest agent.
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Read the entire article here...
How to Kick off Windows Systemreset Command from ControlUp Edge DX?
A user wondered if there was a way to kick off the Windows "systemreset -factoryreset" command with a script from Edge, as an alternative to the user going into recovery mode, but it seems that a prompt is required which will be unanswered if the user is not logged on. The user would not like to automate this process and the solution may not be worth the effort required to make it 100% safe.
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Read the entire article here...
How to Gracefully Cycle ControlUp Monitor Services with PowerShell
A user asked if there was a graceful way to cycle monitor services with PowerShell. It was suggested to use a combination of stop and start the service with a 30 second delay to allow for memory to clear up, instead of a regular service restart.
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Read the entire article here...
Error “This app can’t run on your PC” trying to use Remote Assistance on the ControlUp Console
When attempting to use Remote Assistance from the console, a file with no association appears. It is not possible to use the console on Server machines. Enabling the desktop experience feature may help. There is also a scripted action called "Shadow session" to enable it properly, however group policy values and administrator access to the target machine may be required. More information can be found at https://www.controlup.com/script-library-posts/shadow-session/.
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Read the entire article here...
Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
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Read the entire article here...