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Microsoft Windows Related Training & Support Archives

Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Monthly Trigger Scheduling with ControlUp Monitor Service Time Outs

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A user was having trouble scheduling a trigger to run once a month, with the script running correctly when executed manually. After checking backend data and determining a support ticket was required, the team provided a Monitor log4net file and instructions for creating the log file. It was suggested to look into the trigger timings being in different time zones, and instructions were given for setting the Monitor service time outs. In the end it was discovered that the infrastructure servers had incorrect time zones, which caused the problem. ControlUp Monitor service time out was also optimized. The Monitor service should transition from 'started' to 'running' over time. The issue is now resolved.

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How to View Logs from BlueScreenViewer in ControlUp Edge DX?

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A user asked for help running a script from ControlUp Edge DX, which was not producing any output. It was suggested to check the JSON output and the website link was shared for more info. It was also clarified that when running the script manually, the output showed Unhealthy - BSOD found. Finally, the new BSOD dashboard was mentioned and it is expected to go into production this weekend, which the user was excited to hear.

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Targeting ControlUp Edge DX Alerts to Specific Devices

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A user asked about targeting specific devices for a ControlUp Edge DX alert, and Landon recommended using an environment variable in a script to make sure it only runs on certain devices. The user then clarifies their question to also include checking for WiFi strength, which can’t be done with a script but will have to be done manually. They thanked Landon for looking into it. The referenced support article can be found at https://support.controlup.com/docs/scripting-guide#targeting-a-script-at-a-specific-device.

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Tips for Setting Up Outlook Search with FSLogix in ControlUp

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After an interesting webinar about ControlUp/FSLogix, an user asked if Office Containers in combination with Citrix UPM would be ok for setting up Outlook search with FSLogix. They were told to disable FSLogix RoamSearch for both Profile Container and Office Containers and make sure that Search Indexing are properly configured, as some EUC solutions modify these settings on installation. Additional advice was given to check Citrix policies. The user is setting up 3 tests environments to test the different solutions.

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Finding Actual Size of FSLogix Profile .vhd in ControlUp

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The user asked for a way to get the actual size of their FSlogix profile .vhd in ControlUp since disk metrics in Solve use values from Windows or FSlogix logs. Four scripts in the realtime console may have the relevant info and the "Current Size" column can display the size of the VHDX. It was then suggested to watch a webinar from yesterday and a blog which talks about the VHDX size. The Show FSLogix mounted container details SBA can show the "VHD Actual Size (MB)" field which displays the size of the VHD from the share.

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Could Language Regional Settings Cause ALD Script Output Errors in ControlUp?

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A user had a problem with an ALD script that showed an output with a duration of 83000 seconds and Logon end in the future. It was suggested that the problem could come from different language regional settings in the console and the target machine, with the decimal separator (e.g. 36,00) being sent to the machine as text and being misinterpreted. The Desktop Load Time could also be an issue and it was suggested to look for an anomalous value in the Windows Shell line.

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