A user encountered a 'logging off' status in a Citrix VDA environment. After selecting 'log off' option, the process takes longer than usual and, if the user tries to reconnect the next day, they get a message. ControlUp can help with this situation, either setting an automated action to reboot the system for single sessions, or putting the machine into maintenance mode for multi-session hosts to prevent new connections. In case of one user assigned to the system, killing the processes one by one can help. Further information can be found on Citrix's support article: https://support.citrix.com/article/CTX891671/graceful-logoff-from-a-published-application-renders-the-session-in-active-state.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Targeting Machines for Surveys in ControlUp Edge DX
A user asked if it is possible to target certain machines for surveys in ControlUp Edge DX, with the current options being AD groups or individual machines. It was mentioned that machine group selection may need to be requested as an enhancement. Linux agents do not currently support user sentiment. The survey is sent to users, and Edge is not installed on Citrix desktops.
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Read the entire article here...
How does ControlUp report failed logins in the logon duration report?
ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.
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Read the entire article here...
Troubleshooting Issues Using Trigger with ALD Script in ControlUp
A user was having issues with Trigger and ALD script. It was suggested to check the security event log size, if the regional settings match, as well as other troubleshooting steps. The user thanked the team for their quick response. There was some brief off-topic banter about billing and working hours.
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Read the entire article here...
How to specify the user security context when upgrading agents from the ControlUp Console?
A user asked if it was possible to specify the user security context when upgrading agents in ControlUpConsole, as they couldn't use Domain Admins in their environment. It was suggested to add admin accounts to AD Connections and specify one per domain, and the credentials were stored in the user profile and used only for agent deployment and "agent control". This solution worked for the user.
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Read the entire article here...
Troubleshooting an On-Premises 8.7 Issue with SOP Not Functioning
A customer upgraded their On-Premises environment from 8.5 to 8.7 and introduced SOP 8.7, however it was not functioning. Possible fixes such as restarting ControlUp Monitor and SOP, changing the SSL cert, toggling "Ignore SSL Cert Errors", checking port 443, checking UserManagement logs, checking docker logs, creating a monitor log (Log4Net) and generating the key file again were suggested. They would also benefit from visiting https://support.controlup.com/v1/docs/cop-87-security-enhancement-for-monitor-sop-communication for further instructions.
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Read the entire article here...
How to add new users to ControlUp Real Time DX?
A user asked a question about adding users to a ControlUp setup, with the question of whether it needs to be done via the Login Setup screen in version 8.7 or if it can be done through adding people to an AD group. In order to do this, users need to be added manually. However, ControlUp is working on enhancing its Solve/SAML integration, which will enable new users to be auto created as needed. This would be done with the new DEX platform/login when configured to use SAML. ControlUp will keep @member updated on its progress with the DEX platform.
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Investigating Citrix VDA Registration Issues with ControlUp
A ControlUp user was dealing with a fallout after domain controller patching impacting Citrix VDA registration. Yoni suggested using the built in machine action GP Update to check the Events pane for ID 14 and the domain membership script action for repairing identity issues, while other ControlUp SMEs were tagged for further help. Links were also provided to Microsoft articles for Kerberos and Netlogon protocols.
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Read the entire article here...
Investigating ‘Down’ State in ControlUp Console User Sessions
When looking at user sessions in ControlUp Console, state "Down" can happen briefly during session logoff. This was observed in 20-30% of session logoffs. The "Down" state can indicate a closed session due to an error, and remote access might be possible via RDP. Users should try this next time the "Down" state appears.
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Read the entire article here...
Obtaining a ControlUp License for a Test Environment
A user asked if they could obtain a license for a test environment when they already had a production license. They were informed that a free trial license can be obtained with a new org. If the test environment is on the same domain of the production, they can just use a separate org for the same license. If the test environment is on a different domain, they would need to contact the sales team with their query. They were also informed about the Expert Program at https://www.controlup.com/products/controlup/expertprogram/, which they can get in touch with @member about.
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Read the entire article here...