The team discussed the initial program for the data in the user activity report, specifically in regards to Standard RDP connections versus Citrix connections. It was mentioned that the initial program may appear as "Blank," "Published," or the name of a Citrix Delivery Group. There was also some confusion regarding the initial protocol, with one user noting that the protocol is typically HDX for connections via Citrix.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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Read the entire article here...
Adding Servers to ControlUp from a CSV File
A question was posed about adding servers to ControlUp from a CSV file. It was suggested to use Powershell, and a link to a support article on Active Directory Organizational Unit sync was provided.
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Read the entire article here...
Understanding the Device Controls Column and Troubleshooting Carbon Black with ControlUp
A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
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Read the entire article here...
Creating a Trigger to Catch Removed Active Directory Accounts in ControlUp
A user is looking to create a trigger in ControlUp that will catch user assignments where the assigned user's Active Directory account has been removed. Other users chimed in with suggestions and possible reasons why the suggested metric is not available.
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Read the entire article here...
Syncing Templates in AD with RealTime DX
A user asked for help synchronizing Templates OU in AD with RealTime DX. Another user shared a link to an older AD sync script as a potential starting point. Someone asked if Citrix could be used as the source of truth. The reason for not doing so was because the templates are not in a machine catalogue or delivery group.
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Read the entire article here...
Setting Up SMTP with Exchange Online in ControlUp Console
A user asked if setting up SMTP using Exchange Online was possible in ControlUp Console. Another user responded that they have done it with O365 and shared some tips on how to do it. They also mentioned using a Microsoft article for guidance. The link provided is https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-mu[…]application-to-send-email-using-microsoft-365-or-office-365
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Read the entire article here...
Troubleshooting ControlUp Agent Installations Through the Console
Discussion on installing ControlUp agents through the console. Initially, there was an issue with failed attempts due to ports being blocked and files not being able to be replaced. A support ticket was recommended for further assistance. Later, it was discovered that a permission issue was causing trouble and a specific fix was needed. It was suggested to get on a call for further troubleshooting.
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Read the entire article here...
Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Read the entire article here...
Windows Compatibility and .NET Core Support in ControlUp
A user is testing the new platform and ran into issues on Windows 7 x86 SP3 and Windows 7 x64 SP2, which have been modified heavily. The user expects that only versions of Windows supported by Microsoft would also be supported by ControlUp. However, the v9 agent suggests support for W7 x64 SP1+. The user is also considering the vagueness of .net core support for W7 and the plans to migrate to .net core 8 or 9, as support for .net core 6 is ending.
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Read the entire article here...