A user discussed deploying the New Teams VDI optimization agent successfully with the help of a provided PowerShell script. Another user suggested using the agent for app patch management and version consistency across devices. Custom software scans and deployments were also mentioned.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Episode #10 – Conversation with Yoni Avital, ControlUp Co-founder & COO
Join us in Episode #10 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Yoni Avital, the Co-founder and COO of ControlUp. Yoni and Douglas discuss the exciting changes at ControlUp, the evolving DEX market, and innovations on the horizon.
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Read the entire article here...
Troubleshooting VDI Module in ControlUp DEX
There were issues with getting the VDI module in DEX to work properly for the help desk team. SAML was causing issues, and a security policy needed to be set up to accept SSO users. A video was suggested and it was recommended to check a certain box in the login methods. The prompt for UPN meant a different logon method was used, so the team was reminded to use SAML. The UPN should be listed if logged on with SAML. By suppressing the other method and reminding the help desk, the issue was resolved.
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Read the entire article here...
Getting Details about Synced Drives using ControlUp Script Actions
A user asked for details on how to get information about devices with synced OneDrive or other Drives, and a script action was suggested. A Reddit post with code for this task was shared. The code snippet provided is "Get-ItemProperty -Path "HKCU:\SOFTWARE\Microsoft\OneDrive\Accounts\Business1" | Select-Object -ExpandProperty "UserFolder"".
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Read the entire article here...
Creating Alerts for Microsoft Applications in ControlUp
A user asked how to create an alert for various Microsoft applications using the "Top process by application crashes" report. The solution involves using the win_event_log table and setting event_level to 2. Additionally, the text should use "contain" instead of "equals."
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Read the entire article here...
Episode #9 – Conversation with Simon Townsend, ControlUp Field CTO – Part 2
Join us in Episode #9 of ControlUp Community Radio as Douglas Brown chats with Simon Townsend, ControlUp’s Field CTO. Simon shares his journey over the past six months and insights into the evolving EUC market. Don’t miss this must-listen episode for tech industry insights!
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Read the entire article here...
Creating ControlUp Triggers for Specific Applications
A user was seeking advice on creating a ControlUp trigger specific to a particular application only used by a small user group. They wanted to check if a user was assigned the application before running the trigger, without embedding the check in the script itself. However, it was mentioned that ControlUp triggers can only be associated with a single object type, so a script may need to be used to achieve this. Alternative methods were also suggested.
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Read the entire article here...
Can ControlUp provide an online repository for agents to access files?
A question was asked about whether ControlUp has an online repository for agents to access files over the internet. The team clarified that they do not offer such a service, but suggested reposting in the #controlup-secure-dx channel for further discussion. It was also mentioned that a solution using Azure CDN has been found. The user hopes that EdgeDX and SecureDX can communicate in the future.
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Read the entire article here...
Improving Troubleshooting with Bluetooth Signal Strength in Remote DX
A user asked about a potential feature in Remote DX related to Bluetooth signal strength and headsets, as it can be a big issue for Unified Communications and VoIP through VDI. Another user suggested suggesting it on user voice. Additionally, the user mentioned they have played around with an audio devices script for Edge DX in the past. After researching, it seems difficult to implement due to driver specificity and limitations in the Windows BT stack.
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Read the entire article here...
Troubleshooting App Crashes on Windows 11 Devices
Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.
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Read the entire article here...