A user reported strange performance differences between identical Citrix VDI machines with NVIDIA GRID GPU configured, all started from the same master. Though NVIDIA licensing and configuration was OK, some machines did not show a GPU in use. Other users suggested checking the ControlUp Agent delayed start setting and switching between native Microsoft APIs and NVIDIA metrics (https://support.controlup.com/docs/gpu-monitoring-with-controlup?highlight=gpu). They also recommended looking at known issues. The customer planned to investigate the issue further the next day.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Restricting Access to Organization Creation in ControlUp DEX Instance
A user asked about preventing unauthorized creation of organizations in their DEX instance. They suggested a configuration option to only let full admins create new orgs. It was noted that creating a new organization requires a license and currently there is no way to block it. The user's request was added to the backlog to block organization creation to admins only.
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Read the entire article here...
Setting Up Persistent Desktops and Servers With ControlUp
A user asked about syncing Active Directory computers with RealTime DX Console, and was advised to use GPOs or automated agent deployment to set up persistent desktops and servers. However, there are drawbacks to the latter which can be found in the ControlUp documentation. The Agent can now be upgraded from the console using a registry flag. The full discussion, including the relevant ControlUp URLs, can be seen at https://controlupcommunity.slack.com/archives/C0473N33S00/p1695332008532109.
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Read the entire article here...
Performance Monitor Counters – An Overview
@member shared insight into various Performance Monitor Counters, such as CPU Queue Length, Disk Queue Length, Open Handles, Context Switches, and Peak User Input Delay. These metrics measure capacity, thread waiting to be executed, open file handles, rate of context switches, and maximum delay experienced by user input, respectively. Information on these metrics can be found in Microsoft documents (https://systemcenter.wiki/) and a blog post by ControlUp (https://www.controlup.com/resources/blog/).
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Read the entire article here...
Sivan’s “Did You Know”: ControlUp Offers UC&C Integration and More
This week's feature is found in Physical End Points & Apps and requires a specific license. ControlUp also offers UC&C Integration to monitor Teams and Zoom calls. For more information, the article https://support.controlup.com/docs/ucc-getting-started can be used to get started.
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Read the entire article here...
Admin Rights Required for Upgrading the ControlUp Monitor?
The user asked if administrative privileges were required to upgrade the monitor from the console on another VM, and if they were needed for the one-time upgrade from 8.6 to 8.7. It was clarified that the organization owner MUST be the first user to upgrade the Real-Time Console to version 8.8, but after that any user can upgrade to 8.8 with any admin rights; and the organization owner is only required for the initial upgrade from 8.6 to 8.7. A user can be added in "AD Connections" with admin rights to override the user used to upgrade the monitors.
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Read the entire article here...
Why You Should Care About DEX (Digital Employee Experience)
In the post-COVID digital era, prioritizing the Digital Employee Experience (DEX) is essential. A robust DEX boosts remote collaboration, engagement, and innovation. As technology evolves, a seamless digital experience is key to business success.
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Read the entire article here...
Where are ControlUp User Console Credentials Stored?
In a Slack discussion, the user asked if the username/password for a ControlUp Enterprise User Console on a custom hive is stored in the cloud. @member mentioned that the credentials are stored locally, saved encrypted in the custom hive local db file. For the Cloud hive, these credentials are stored encrypted in the AWS Key Management Service.
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Read the entire article here...
Can the ControlUp RealTime DX Console Be Run From Another Server?
It is possible to run the ControlUp RealTime DX Console from another server other than the Monitor as long as it meets the requirements outlined in the Knowledge Base article https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1. Having the Console on the Monitor server is not preferred as it can bog down resources and can lead to corrupted RAM databases which may cause alerts and automation not to fire. It is best practice for users to open the Console on a dedicated machine and to use the DEX platform instead of Solve.
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Read the entire article here...
Adding Computers from Different AD Forests with ControlUp Monitor
A user asked how to add a computer in a different AD forest using the ControlUp Monitor. The EUC-Sync script, which can add machines is available, but the DNS records must be recognized. Additionally, the AD Connection needs to be configured in ControlUp Monitor settings in the Domain Identities section, which is not tied to the user logged in to the console.
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Read the entire article here...