This user asked for advice on the issue of VM's becoming unreachable due to Horizon Agent issues, experiencing freezing applications and an inability to console or access the machine once it has reached this state. Causes such as port exhaustion and DNS issues were discussed, as well as suggestions on how to access the system and application log files, and to generate an OS crash dump. It was also suggested to review reassess the configuration and consult other Horizon tech communities. ControlUp historical data and the support article https://support.controlup.com/ docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem were also included.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Implementation Questions for ControlUp in Corporate and Isolated Environments
A user asked questions about implementing ControlUp in a corporate and isolated environment. The answers explained that Monitors and Data Collectors don't need to be in the same domain, credentials can be used even without trust relationship, and port 40705 needs to be added. Professional Services from ControlUp can be sought for resolving automation issues in an environment with extensive security policies.
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Read the entire article here...
How to give access to ControlUp insights without giving access to the Controlup Console
The discussion considered what options are available for providing access to Insights data for third-party users without access to the ControlUp console. While registering in the console is necessary, uploading a CSV file with UPNs can be done with the Login Setup feature in 8.7. Insights will be deprecated soon and, as some customer's security policies can remove accounts if they are not used after a certain amount of time, there is the option of creating a bogus user with an email distribution. There are no limitations on the number of users in ControlUp itself, though some Microsoft licenses may be consumed based on a single AD account.
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Read the entire article here...
How to Get Started with ControlUp Products
Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.
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Read the entire article here...
Creating a ControlUp Trigger to Check if Log File is Changed
A user asked about creating a trigger file that notifies an email if a log file is not changed for two days. Solutions proposed include making a custom event log entry and using the System.IO.FileSystemWatcher class. The user found a potential solution and will update the discussion with their results.
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Read the entire article here...
How to configure ControlUp to allow fist level support only the permissions to logoff User sessions
A user asked how to set permissions for first-level support to logoff user sessions - the recommendation is to keep everything as "Not Set" and set specific permissions to "Allow". For more information, there is an article on creating a read-only permission set at https://support.controlup.com/v1/docs/security-policy-view-only-role.
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Read the entire article here...
Investigating Unusual Behavior on ControlUp VDI’s
ControlUp experienced weird issues in their environment, where VDI's were ignoring all policies and scanning their drive. Microsoft Defender Engine 4.8.2210.6 was identified as the cause and a rebuild was done using the latest 4.8.2211.5 engine to fix it. Other users were asked if they have experienced a similar issue. It was further clarified that the engine was not supposed to be scanning the drives but the process itself was pulling data from the PVS server. Investigations found that most systems couldn't give the version of the process and the instances that did didn't show any spike in I/O.
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Read the entire article here...
Running a ControlUp Automated Action fails with EventID 5005
A user experienced an error when running an automated action with EventID 5005 due to UAC being enabled. The user then ran the action as a specific user that had rights to start VMs in vCentral, and it was suggested that the action could be run from a Monitor server instead. Any logs can be shared by opening a ticket or in private with support. ControlUp has a log4net script action available to investigate this issue further. The registry key EnableLUA will be read if the script is set to "controlup console/monitor".
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Read the entire article here...
Finding Out About SSO Integration for ControlUp Products
A user asked about SSO integration with Solve and Insights, as well as the integration of Scout Bees and whether it is necessary to configure Solve and Insights separately with the IDP. The user was informed that Solve and Insight can be accessed via Solve, and that Insights will be ported over into Solve, with the data upload process and dependency on s3 being removed. An update is expected in about a week or two, and the user was advised to contact their CSM or sales team for more unofficial details.
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Read the entire article here...
Anyone have experience with ControlUp Edge DX & XenApp provisioned TS / VDI?
A user asked about experience with EdgeDX and XenApp provisioned TS/VDI and was recommended to deploy RealTimeDX instead due to its stateless nature and the fact that it will need rebooting to change the device ID and lose historical reports. To overcome this for Teams Monitoring, the user could install the EdgeDX Agent with a known switch, make a hardcoded link from the C and D drives, and set the custom RegisterWithDeviceName setting to be true. The user then asked if this was officially supported and if it would be coming to EdgeDX or Realtime/Solve, and was told that it is very interesting.
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Read the entire article here...