A user was seeking advice on creating a ControlUp trigger specific to a particular application only used by a small user group. They wanted to check if a user was assigned the application before running the trigger, without embedding the check in the script itself. However, it was mentioned that ControlUp triggers can only be associated with a single object type, so a script may need to be used to achieve this. Alternative methods were also suggested.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Can ControlUp provide an online repository for agents to access files?
A question was asked about whether ControlUp has an online repository for agents to access files over the internet. The team clarified that they do not offer such a service, but suggested reposting in the #controlup-secure-dx channel for further discussion. It was also mentioned that a solution using Azure CDN has been found. The user hopes that EdgeDX and SecureDX can communicate in the future.
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Read the entire article here...
Improving Troubleshooting with Bluetooth Signal Strength in Remote DX
A user asked about a potential feature in Remote DX related to Bluetooth signal strength and headsets, as it can be a big issue for Unified Communications and VoIP through VDI. Another user suggested suggesting it on user voice. Additionally, the user mentioned they have played around with an audio devices script for Edge DX in the past. After researching, it seems difficult to implement due to driver specificity and limitations in the Windows BT stack.
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Read the entire article here...
Troubleshooting App Crashes on Windows 11 Devices
Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.
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Read the entire article here...
Measuring Latency in ControlUp/Dex: How to Identify and Address Similar Cases
A user posed a question about measuring latency between client and server using ControlUp/Dex. The group brainstormed potential solutions and asked clarifying questions, including the type of server backend (database). The goal is to proactively identify similar cases of latency in the future.
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Read the entire article here...
Measuring Latency in ControlUp: Solutions and Confusion Over Windows Applications
A user is asking for ways to measure latency in ControlUp. The possible solutions suggested are using Scoutbees (if configured), ping and tracert scouts, Web Application scouts, and Site load measurement. One user asks if it can be used to measure the latency of an executable, but the application in question is an old Windows app without a web URL. The discussion continues about similar threads on the topic.
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Examining Initial Programs and Protocols in ControlUp User Activity Report
The team discussed the initial program for the data in the user activity report, specifically in regards to Standard RDP connections versus Citrix connections. It was mentioned that the initial program may appear as "Blank," "Published," or the name of a Citrix Delivery Group. There was also some confusion regarding the initial protocol, with one user noting that the protocol is typically HDX for connections via Citrix.
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Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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Adding Servers to ControlUp from a CSV File
A question was posed about adding servers to ControlUp from a CSV file. It was suggested to use Powershell, and a link to a support article on Active Directory Organizational Unit sync was provided.
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Understanding the Device Controls Column and Troubleshooting Carbon Black with ControlUp
A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
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Read the entire article here...