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Microsoft Related Training & Support Archives

Microsoft training and support-related archives from inside the ControlUp Community on Slack.

ControlUp Windows Agent Deployment Options and Version Control

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A user asked about deploying the ControlUp Windows Agent and if the same install switches used for the Agent Manager would work with the standalone Windows Agent installer. It was clarified that with version control, the agent can be installed through the Agent Manager. The command line works the same with the standalone installer and documentation can be found on the ControlUp website. Version control can help with updating devices at sensitive bandwidth sites. Multiple deployment options are available. Links to documentation were also provided. Read the entire article here...

Investigating Search Protocol Host Crashes on Win11 24h2 with Enterprise Vault and MS Office Module Issues

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A user asked about instances of search protocol host crashing or spawning excessive numbers of processes on win11 24h2 machines, potentially related to an email archiving tool called enterprise vault. Another user mentioned seeing similar crashes with MS Office module mso20win32client.dll and suggested checking for updates to fix the issue. The Nov 2026 fix for Outlook terminating unexpectedly may also help. @member https://learn.microsoft.com/en-us/officeupdates/monthly-enterprise-channel#version-2508-october-16 Read the entire article here...

Understanding Event ID 61003 in ControlUp

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A user asked for more documentation on the Event ID 61003, which indicates an unfrozen application. They also inquired about the conditions that trigger this event, comparing it to a mechanism used by Microsoft. Some additional information is provided by another user. Read the entire article here...

Issues with 9.1.5.x agent on ServerOS: High CPU Usage for services.exe Process Reported

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Multiple members of the company ControlUp are discussing issues with the 9.1.5.x agent on ServerOS (2016-2022). Many are experiencing a high CPU time with the services.exe process. Some members have opened tickets with support to address the issue. The issue has been seen on both non-persistent and persistent VM's. It is recommended to use the details tab in task manager instead of the process page for CPU usage. Read the entire article here...

Understanding Windows Event ID 1001 and the BlueScreen Reference

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Event ID 1001 in the Windows Application Log could potentially indicate a BlueScreen, but this may not always be the case with Windows 10/11. Windows generates LiveKernelEvent and Event Name: BlueScreen events for crashing drivers and Kernel components, but this does not necessarily mean there was a classic BSOD. This was discovered with the help of AI and information from Microsoft/Gemini. The discussion included helpful contributions from fellow members. Read the entire article here...

How to Monitor UAGs for Port Exhaustion in ControlUp

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A user is having issues with intermittent connections dropping and was advised to periodically reboot the UAGs due to port exhaustion. Other suggestions and ways to monitor the UAGs for this issue were discussed. There is currently no UAG monitoring available in ControlUp, but it is expected to be added in version 9.2. The discussion also includes a mention of a UAG health check script using the Horizon API, and the upcoming feature of UAG support in version 9.2. Read the entire article here...

Collaboration and Suggestions for ControlUp Workflow Scripts

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Some users expressed appreciation for recent changes to ControlUp Workflows, and asked where to find a script for Grant Temporary Device Admin Access. @member stated they have the script, and @member offered to review it. They also mentioned an issue with removing a scheduled task, and suggested using a scheduled task in the Workflow instead. The script is given at the end of the input. Read the entire article here...