A user was looking for a script to get the CVAD disconnect reason column, but couldn't find anything in the script library. Bill suggested that it could be related to session failures - the user then clarified that they were trying to get data from the Citrix API (OData) for the CVAD disconnect reason column and it was not showing any data apart from 'unknown'.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
NEW ControlUp Edge DX, RealTime DX Updates!
We have updated our ControlUp Edge DX and RealTime DX solutions and added many great new scripts to help our customers solve problems and create really happy end-users!
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Read the entire article here...
Troubleshooting Monthly Trigger Scheduling with ControlUp Monitor Service Time Outs
A user was having trouble scheduling a trigger to run once a month, with the script running correctly when executed manually. After checking backend data and determining a support ticket was required, the team provided a Monitor log4net file and instructions for creating the log file. It was suggested to look into the trigger timings being in different time zones, and instructions were given for setting the Monitor service time outs. In the end it was discovered that the infrastructure servers had incorrect time zones, which caused the problem. ControlUp Monitor service time out was also optimized. The Monitor service should transition from 'started' to 'running' over time. The issue is now resolved.
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Read the entire article here...
Using ControlUp to Monitor RDSH Sessions and Reboot Devices on IGEL OS
A user asked if they can use ControlUp to monitor RDSH sessions and reboot sessions or Thin Client devices if necessary. Kursten suggested to add the RDSH hosts to the console and set up a trigger with a filter for the logoff script action, and said Thin Client devices could be done via Edge DX. They pointed to the ControlUp Academy for recommended training and to a Use Case for instructions on creating a trigger. Kursten also suggested looking into IGEL ThinClients, which have a post session command to "reboot". The Academy link can be found at https://cuacademy.controlup.com/.
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Read the entire article here...
Creating Toast Notifications With ControlUp Edge DX Scripts
A user asked about creating Toast Notifications with ControlUp's script for Edge DX. After getting an error in the script, they asked for help and received two examples from @member. It was also mentioned that BurntToast, a PowerShell module, could be installed and used with Edge scripts.
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Read the entire article here...
Adding Computers from Different AD Forests with ControlUp Monitor
A user asked how to add a computer in a different AD forest using the ControlUp Monitor. The EUC-Sync script, which can add machines is available, but the DNS records must be recognized. Additionally, the AD Connection needs to be configured in ControlUp Monitor settings in the Domain Identities section, which is not tied to the user logged in to the console.
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Read the entire article here...
Troubleshooting a Telephony Issue With ControlUp Data
A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
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Read the entire article here...
Running Scripts with Administrative Privileges Through an SBA
A user asked about running a script with administrative privileges through an SBA. It was confirmed that the SBA runs in the system context on the remote machine, so administrative rights should already exist. A workaround of utilizing scheduled tasks was suggested, however the user mentioned that this was too complicated to get through their security team, and proposed the option to use shared credentials. It was mentioned that shared credentials can be used while copying files and to utilize a service account with admin rights when performing software installations.
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Read the entire article here...
Troubleshooting Video Latency on Non-Persistent VM with ControlUp
A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.
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Read the entire article here...
Tracking Unused Desktop Pools in Solve with ControlUp
A user asked about tracking unused desktop pools in Solve - ControlUp offers a Session Count report which tracks usage over time and allows the user to look back for up to a year. The report provides quick insight into usage of Desktop Pools. An additional option is to setup a trigger to log users off after a set time of inactivity.
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Read the entire article here...