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Scripts Related Training & Support Archives

Scripts training and support-related archives from inside the ControlUp Community on Slack.

How to Identify Users with the New Outlook Feature in ControlUp

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A question was asked regarding identifying if a user has enabled the new Outlook feature. Suggestions were made to check for specific policies or user registries in the ControlUp console, and to look for Helpdesk calls requesting its removal. The new integration of Outlook with Teams and Edge was also mentioned as a positive. Resource: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-on-the-web/enable-disable-employee-access-new-outlook

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Support Requested for Remote Wipe Feature on Edge DX via UserVoice Post

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The ControlUp team is seeking support through UserVoice to add a remote wipe feature to Edge DX. Users are encouraged to review and vote on the post, as increased engagement may improve visibility and the likelihood of consideration from the Development team. Currently, the team uses Intune, but they believe the functionality in Edge DX would be beneficial. The proposed remote wipe feature may uninstall applications and the EdgeDX Agent, unregister the device, remove all user accounts and profiles, and potentially factory reset the OS.

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Workaround for Issue with Dashboards for Citrix Delivery Groups

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A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.

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Including Template Variables in ControlUp ServiceNow Events

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Users discussed how to include template variables such as $(Object), $(FQDN), $(ResourceType), and $(ObjectName) when creating ServiceNow events using the $CUTriggerObject. A suggestion was made to use the RESTful API or an intermediate method like a webhook or event follow-up action. @member confirmed that template variables cannot be used within the script itself, but only in follow-up actions.

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Pre-Filling Event Pane Settings for All ControlUp Users

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A user asked if it is possible to pre-fill/pre-stage Event Pane settings for all ControlUp users, as it seems to be a user-specific configuration. Some suggestions were to use PowerShell to add filters, but others pointed out that credentials are encrypted by user SID so that may not work. The user also asked if these events filters could be set as a GPO setting. File name: "%appdata%\ControlUp\Configuration\CommonPrivateConfiguration.xml"

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ControlUp – A Game Changer for Server Migration and Troubleshooting

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A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.

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Troubleshooting Missing Edge DX Script Actions in ControlUp

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A discussion was held on missing Edge DX script actions in the script library of one org. It was suggested that the missing scripts could be added as "custom" in the Settings/Scripts section. The corresponding option can be found under Organizations > Manage Organizations > Select Organization > Settings > Scripts. One user also mentioned that these scripts are not out of the box items and will need to be added manually. ControlUp URL: https://app.controlup.com/ui/#/org/organization/manage/configuration/settings/scripts

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