A user asked for options to monitor whether a service is missing, and was suggested to use the new service triggers in ControlUp 8.8. This can be done by monitoring the service stop and not configured status, and including the checkmark for just discovered machines. The user faced difficulty with slower login times and broken communications with banking apps due to their security groups not following vendor AV recommendations.
Read the entire article here...
Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
Any plans to add more options for ControlUp Triggers on Services?
Are there plans to add more options for Triggers on Services?
Currently limited to Stopped or Not Configured, but there are other states that can be rep...
Read the entire article here...
Read the entire article here...
How to Configure CVAD Maintenance Mode from a CVAD Integration in a ControlUp Trigger
A user asked about using the CVAD Maintenance Mode from an integration in a trigger. The account was using shared credentials and the Monitor/Data Source connection seemed ok. It was suggested that the user use an Advanced Trigger and select the "Include newly discovered devices" option and use the "Disable CVAD machine maintenance mode" script action to enable the machine. The user was also recommended to check out the Trigger Packs article. The link for the Disable CVAD machine maintenance mode is https://github.com/controlup/script-library/tree/master/Disable%20CVAD%20machine%20maintenance%20mode and the Trigger Packs article is found at https://support.controlup.com/docs/trigger-packs.
Read the entire article here...
Read the entire article here...
SMTP Email Addresses in Follow-Up Action Incident Trigger: Confirm Separator as ‘;’ instead of ‘,’?
The user asked whether the separator for SMTP email addresses in a follow-up action incident trigger should be set as ";" or ",". It was confirmed that both work for this purpose.
Read the entire article here...
Read the entire article here...
How can ControlUp Edge DX prompt users to confirm disconnects or logoffs in Citrix sessions to avoid hung VMs?
Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...
Read the entire article here...
Read the entire article here...
Troubleshooting “Send Message To Horizon User” Script Error
The user was trying to run the “Send message to Horizon user” from the community script using a trigger but received an UAC error. Solutions such as disabling UAC from the Control Panel and making sure the Horizon pod was in the same ControlUp site as the agent machines were suggested. Additionally, the user had to generate Horizon creds on each Monitor server individually. The issue was eventually resolved.
Read the entire article here...
Read the entire article here...
How to Send Messages Based on FSLogix Triggers
A user wanted to send a message to the user whose disk had low profile space using an FSLogix trigger, but the script action for this couldn't be used. Oliver suggested creating a trigger for disk space and then using a script follow-up action to find the user GUID/key, followed by a send message action. He also suggested using Powershell to get the session ID of the user and using the MSG.exe native functionality to send a message to a specific session, if multiple users were using the same machine. Dennis suggested adding a filter for FSLogix Disk Type to the Trigger filter editor, and Nicholas linked a script that is helpful for single session setup. The roadmap also includes FSLogix disks per user.
Read the entire article here...
Read the entire article here...
Why is ControlUp ignoring an impending Netscaler SSL certificate expiration linked to an lbvserver?
A user asked why their expiry alert was not alerting for a NetScaler SSL cert. The solution was that the expiry monitor was not enabled. A recommendation was made to look at ControlUp Trigger Packs, which can be found at https://support.controlup.com/docs/trigger-packs?highlight=trigger.
Read the entire article here...
Read the entire article here...
Why isn’t the Citrix VM maintenance mode trigger activating when local storage falls below a certain capacity?
A user had set up a trigger to put a virtual machine into Citrix Maintenance Mode when local storage D:\ was below X GB, but it was not working. Another user shared screenshots of their own working trigger configuration and suggested the user upgrade to the latest ControlUp version. They also proposed trying a script that drains and reboots the server instead of putting it into Maintenance Mode. The latest ControlUp version was already being used.
Read the entire article here...
Read the entire article here...
How can I create a group-specific offline device alert in ControlUp Edge DX without using static IPs?
A user asked for help creating an alert in ControlUp Edge DX to detect when a device from a particular group goes offline. It was suggested that the Last Communication property is used to calculate "offline", and a static value could be used in the current alert system. The REST API can be used to get machines that have been offline for a certain amount of time. It was also suggested to look at the bell icon when creating an alert as a list of values with descriptions should be available.
Read the entire article here...
Read the entire article here...