This week's Did You Know is sponsored by Eugenia Schipelliti. It is now possible to monitor Network Drives in Solve - the user can view network drives associated with managed machines in the Topology view. However, an alert was asked about on a Citrix server with several users who map drives to the same location - the solution is to monitor on a specific device rather than trigger an alert for every person. Additionally, when the user is ready to create the trigger, assistance is available if needed. Learn more here.
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
Configuring ControlUp for Automatic Reboot and Maintenance Mode Removal
This discussion covers how to configure ControlUp to restart a server with the CU Agent when no users are on, including removing it from maintenance mode after reboot. Suggested actions include using a trigger that checks for session count and maintenance mode, and separate scripts for Reboot and Disable Maintenance mode. The benefits of using this method compared to scripts are explained.
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Read the entire article here...
Generating Email Alerts for VMWare Updates with ControlUp
A user was looking for a way to generate email alerts when a column in the console says "Needs Updating', and to check the status of VMWare servers that may need updating. It was suggested to use an advanced trigger, and once created, to check a test. Additionally, a scheduled trigger can be used to report the status, or Export-CUQuery can be used to dump the data to a CSV file each week. Instructions for running Export-CUQuery in the monitor were provided. Links for the ControlUp Academy and Export-CUQuery Support Docs were given.
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Read the entire article here...
Using ControlUp for Client Connection Failures in Citrix Director
An error of "Client connection failures" was encountered in Citrix Director. ControlUp was asked if it could be used to identify these errors and initiate a script-based action, to which a user suggested using the folder metric "User Connection Failures Per Hour" as a trigger.
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Read the entire article here...
Setup Alert for Application Version Updates
The user is searching for an alert to notify them whenever an application is updated, as well as a reportable data regarding monthly Windows Patching. It was suggested to set up a trigger for process started, or use a process statistics report for an overview of version usage.
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Read the entire article here...
Troubleshooting Analyze BSOD Minidumps ControlUp Script Issues
A user was running the Analyze BSOD minidumps script as System instead of SIP service start, and it was successful the first time and then stopped working. It was recommended to delete some data in HKLM and to empty the data index unless it was changed. The user also wanted the script to write to an index and device events, and was informed that these were not mutually exclusive.
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Read the entire article here...
Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal
A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
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Read the entire article here...
Tools to Make ControlUp Easier to Use
Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
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Read the entire article here...
Limiting the Number of Connections in ControlUp Real Time Console
A new user asked if there was a way to limit the number of connections in the ControlUp Real Time Console that a given user can have to the client machines. The suggestion was to use the Solve console, which the user said might not offer the same 'Incidents view'. However, the Audit Log from the Solve console can show all the triggers that were fired and actions ran, as well as limit the 'Connect to Windows Machine' permission. It was suggested to explain the resource constraints to the help desk team and rely on their own principles of self-control. There is no way to detect if too many connections are open, and the Security Policy is all or nothing.
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Read the entire article here...
Monitoring LB VIPs with ADC/Netscalers in ControlUp
This discussion is about monitoring LB VIPs on ADCs/Netscalers, with a user wondering about the proper trigger configuration. They had tested it but got no alert email. It was suggested to use the Netscaler Record Type to get a lot of useful data and also to try manually triggering the alert by unbinding the back end server from the service group to observe the value changes in the console.
Read the entire article here...
Read the entire article here...