The user asked why disk metrics were not showing up, checked if the machines had the Agent connected, and discussed setting triggers for the C drive. Another member encountered Prefmon and language pack issues, and put in a ticket. The trigger settings were discussed as well. Title: Troubleshooting Missing Disk Metrics with ControlUp Agent
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
Can a Trigger be Created for a Non-System/Application Event Log?
A user asked whether it is possible to create a trigger for an event log that is not System or Application - the answer is yes, but only for administrative logs and not all of them work 100%. It is necessary to add the event log to the Events Controller first. The KB referenced is at https://support.controlup.com/docs/events-pane. The user will open a support ticket to investigate further, as the message generated didn't appear in the ControlUp console.
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Read the entire article here...
How to resolve discrepancy in the ‘log off session via script’ community script between User 1 and User 2 in ControlUp?
Two users noticed that a "Log off session via script" action was not working as expected, and discussed ways to troubleshoot the issue. They suggested that one user clear their ControlUp AppData directory or rename the ControlUp Store.xml file before relaunching to do this safely. The other user asked if there was an easier way to find out why the trigger was stopped working, and both suggested checking the event logs on the monitor for related event ID 5000/5005. Support ticket could also be launched if troubleshooting does not reveal the cause.
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Read the entire article here...
Triggering ControlUp Automation with Scoutbees Alerts
A user asked if an alert from Scoutbees can trigger a ControlUp automated action. It was suggested to run scripts using ControlUp Automation to interact with Scoutbees. An idea was proposed to create an error log in the events, and for ControlUp RealTime to trigger an automation from that event. Additionally, writing a script to either put the server into maintenance mode or reboot was considered. ControlUp RealTime currently only has the ability to execute native actions through PowerShell commandlets and the follow up actions can call web hooks.
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Read the entire article here...
How to Start a Stopped Service only via ControlUp Trigger?
A user asked if the Start Stopped Services script could be set up to only start the service upon a trigger. The user wanted to use built in features and community scripts and confirmed that Windows Services Monitoring is necessary for this to properly work. A sneak peek was shared - a beta for service monitoring was to be released likely in March 2021.
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Read the entire article here...
Troubleshooting Abnormal Alerts from Scoutbees EUC
A user reported above-average alerts from Scoutbees EUC scouts in Frankfurt. It was suggested to set up an extra hive to exclude any issue within the existing one. The ControlUp team could not confirm any change has been made in the VDI environment, and suggested to manually access the tested resources to validate the credentials. Support was contacted to troubleshoot the issue further and the user indicated they will be monitoring the issue in the coming days.
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Read the entire article here...
Script “Analyze Logon Duration” runs fine but gives different when I run the script manually
A user encountered a difference in result between running the 'Analyze Logon Duration' Script manually and as an automated action in ControlUp. Possible causes discussed include the monitor triggering it vs. the console, interpreation of the decimal seperator, and events triggered by Ivanti. Support suggested the customer open a ticket to investigate further and to mention this Slack thread. The ControlUp Agent version on the affected desktop was 8.6.5.427.
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Read the entire article here...
How to get Usernames and Login Time Data via ControlUp Insights or Triggers
A user inquired about the best way to create a report using Insights which includes usernames and login times to a CSV on a network location. The suggestion was to use an Export Schedule in Monitor config or build a trigger that fires an export when logon duration is higher than a certain amount of time, or use export-cuquery. Historical data is only available in Insights/Solve and Outlook macros can be used as a workaround.
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Read the entire article here...
Creating a ControlUp Trigger to Check if Log File is Changed
A user asked about creating a trigger file that notifies an email if a log file is not changed for two days. Solutions proposed include making a custom event log entry and using the System.IO.FileSystemWatcher class. The user found a potential solution and will update the discussion with their results.
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Read the entire article here...
Using the EUC Universal Sync Script in ControlUp
When using the EUC Universal Sync Script, make sure the "preview" Parameter is set to false in the cfg file to run the Sync script, and restart the monitor service for scheduling. The version on Github is the latest. The warning "Commit Changes?" is misleading but to assign False to the Preview parameter commit needs to be set to Yes. A bug in 8.8 related to Templates being empty was mentioned.
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Read the entire article here...