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VMware Related Training & Support Archives

VMware training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting DEX Metrics for Horizon Environments on ControlUp

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A user is experiencing an issue with ControlUp's DEX feature, as it is showing 150+ billion total horizon machines. They ask for insights on where this number is being pulled from and mention potential issues with recent upgrades. Another user suggests checking the HZ Machines metric on the root level to troubleshoot. The conversation then shifts to a discussion about scripts to grab the numMachines from VMware.Hv.DesktopSummaryData.

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Understanding CPU Metrics in ControlUp

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The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.

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ControlUp Academy: Metrics Dashboard Suggestions for Omnissa Horizon Customers

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A discussion took place about what metrics an Omnissa Horizon customer may want on a dashboard. Some suggestions were for metrics about pods, connection servers, and virtual desktop infrastructure (VDI) as well as user access gateway (UAG) metrics and creating custom reports with data collected by ControlUp. There was also mention of creating historical reports and making the process of creating custom reports easier within the ControlUp Analytics feature. The team will gather more information and report back.

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Automating Fixes in ControlUp with Triggers and Trigger Packs

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A user asked for help in automating the process of fixing machines with "Agent Unreachable" status in Horizon. Some suggested solutions included recovering the machine or checking the agent service. Another suggested using a trigger from ControlUp's Horizon Trigger Packs, which the user was not aware of before and later downloaded to try out. ControlUp offered assistance with configuring the trigger, and reminded the user of their CSM support option for a more detailed walkthrough. The specific trigger mentioned was the "Agent State" trigger under the VMware tab.

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ControlUp Community Radio – Episode #15 – A Conversation with Antony Awaida & Andy Tynes of Apporto

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Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto’s growth, its leadership in the education sector, and plans to expand into other industries. They discuss Apporto’s unique cloud-based approach to EUC, innovative technology, and how they’re reshaping the VDI market.…

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