The ControlUp team is working on a use case library for Scoutbees and is asking for input from users on how they use the tool to streamline processes and make their work easier. They hope to create a resource that can be shared with all users to maximize the tool's value. Some examples of usage are listed for EUC Scout, infrastructure, applications, web transactions, and various monitoring options.
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VMware Horizon View Related Archives
VMware Horizon View training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Community Radio Episode #14 – A Conversation with Benny Tritsch, EUCScore.com
Join us for Episode #14 of ControlUp Community Radio, where host Douglas Brown sits down with the renowned Dr. Bernhard Tritsch, also known as "Benny."
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Upcoming Feature: Triggering Windows Events with “Information” Type on ControlUp
A user asked if it was possible to trigger windows events with "Information" type, and was informed that this is not currently supported. However, it will be available in a future release and a PowerShell script can be used as a temporary workaround. Another user thanked for the information and asked if there was a feature request submitted for this. The team at ControlUp responded that enhanced log monitoring, including triggers for Information-level events, will be integrated soon and they are looking for partners to help understand use cases. There was a question about adding trending for events and the response clarified this as having a trend analysis for events.
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Troubleshooting Connection Between ControlUp EUC and VMWare Horizon 8
A user asked for help connecting ControlUp EUC to their Connection servers after upgrading to Horizon 8 in VMWare environment. They have added the ControlUp servers to the lock.properties file on their connection servers, but still keep running into a 421 error. Other users suggest checking the upgraded CU agent on all data collectors and delivery controllers, as well as checking communication between the console server and connection servers. Horizon 8 version may also play a role in the issue.
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Setting Up EUC Scout with Duo MFA for Horizon View in ControlUp
A user asked if anyone had set up an EUC scout to log in to Horizon view with Duo MFA. Control Up support have an open case on this, and @member has more information. ICMP is sometimes dropped/blocked by routers/firewalls so TCP is a better approach so real latency and QoS (high priority) traffic values can be measured. The port also needs to be listening.
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Troubleshooting Video Latency on Non-Persistent VM with ControlUp
A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.
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Using Get-HVMachineSummary and Understanding HZ Assigned User in VMware Holirzon View on ControlUp
In Horizon View, the assigned user of VDIs is not showing in the Real-Time console, but there is a registry key that can be used to turn it back on. This was turned off by default due to a performance concern, but it is believed that the underlying issue has been addressed. In version 9 of the integration, assigned user can be retrieved without extra data. @member may have more insight on this. Use with caution. Title: Registry Key to Retrieve Assigned User in Horizon View
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Troubleshooting ControlUp Script Show Horizon View Usage
A user asked about the ControlUp script https://www.controlup.com/script-library-posts/show-horizon-view-usage/. An error occurred due to a missing module ("VMware.VimAutomation.HorizonView") which can be resolved by installing it with a 'Install-Module' command using the '-Scope AllUsers' parameter. The need for the scope was explained, and additional tips were provided regarding Automated Actions and where the script should run. An update to the script will be available in the July release.
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Troubleshooting “Send Message To Horizon User” Script Error
The user was trying to run the “Send message to Horizon user” from the community script using a trigger but received an UAC error. Solutions such as disabling UAC from the Control Panel and making sure the Horizon pod was in the same ControlUp site as the agent machines were suggested. Additionally, the user had to generate Horizon creds on each Monitor server individually. The issue was eventually resolved.
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Download ControlUp ‘Trigger Packs’
One of the most powerful features of ControlUp is 'Triggers.' They allow you to record incidents and automatically perform follow-up actions when a predefined event occurs in your environment or at a scheduled time. Imagine the possibilities. They are truly endless.
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Read the entire article here...