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Troubleshooting a Trigger for CVAD Desktops

Posted on July 15, 2025

A user was having issues with a trigger for CVAD desktops dropping below a certain threshold not working. Suggestions were made to not use the "from" option in the trigger and to test just the "to" statement. The "from" option can be useful in specific cases but may be overkill in this situation.


Read the entire ‘Troubleshooting a Trigger for CVAD Desktops’ thread below:

I have a trigger that would alert me when CVAD available desktops got below a threshold and can’t figure out why it stopped working.

Thinking in theory this should be working, and it would send me an email to let me know desktops were running low


So this would only trigger if it drops from exactly 6 to exactly 4 or lower. I would recommend not using the from part of the trigger

@member can you confirm my theory

This would skip a drop from 6 to 5, or 7 to 4. Its very limiting

Actually 7 to 4 would work i think

Or maybe there’s a bug, but I feel doing a "from" should typically not be needed

Basically saying if it drops under 5 (just the to statement) should work. I would test that first


Like Joel said. I never use the FROM option unless I am looking for a specific transition.

As in it can be useful if you only want to alert when a user goes from disconnected to active. But not just when a user is active.

In your use case it is probably overkill.

Continue reading and comment on the thread ‘Troubleshooting a Trigger for CVAD Desktops’.  Not a member? Join Here!


Categories: All Archives, ControlUp Scripts & Triggers
Topics: Automation & Alerting, Triggers

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