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Troubleshooting Horizon Maintenance Mode Status Display in Real-Time DX

Posted on February 1, 2023

The user asked if the Real-Time DX should show machines with their Horizon Maintenance Mode Status for easy filtering, but the column didn’t reflect a state change as expected. The RT console must be connected to the Horizon Connection Brokers API in order to display this information – this was confirmed by two other users, who had both made the same mistake previously. The link for integration can be found at https://support.controlup.com/docs/horizon-integration.


Read the entire ‘Troubleshooting Horizon Maintenance Mode Status Display in Real-Time DX’ thread below:

I’m just getting into some of the columns in Real-Time DX with Horizon and I want to show machines with their HZ Maintenance Mode status for easy filtering. The first device in maintenance mode but the column doesn’t reflect a state change. My understanding is it should show True/False. Am I missing something?


do you have the EUC configured and connected


Indeed, the RT console / Monitor Cluster must be connected to the Horizon Connection Brokers API in order to display this information – https://support.controlup.com/docs/horizon-integration


Ah thank you both. I have the EUC environment configured but wasn’t connected in Real-Time.


i mad e that mistake so many times

its the one question i always get asked by my team and customers


Happy to keep the trend up 🙂

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