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Understanding ControlUp Real Time Console Diagnostics

Posted on August 28, 2025

A user asked about the use of the ControlUp real time console diagnostics and if they run as the user logged into the console or the monitor service account. Another user responded that it can depend on the action being taken, with some actions using the console user’s AD account and others using the services account. More details were requested for a more specific answer. Both users confirmed that the same user that ran the console will also be used for the Diagnostics items such as tracert, ping, eventlog, admin$.


Read the entire ‘Understanding ControlUp Real Time Console Diagnostics’ thread below:

This is a total noob question, but it’s been so long I can’t recall. With the real time console, under the diagnostics, are all of the required items run as the user logged in to the console, or does it use the monitor service account?


Hi Brian it can depend on the action you are looking to do. Some will take the context of the AD account you used open the console. Some will use the Context of the services account you used (EUC and Hypervisor) and u can limit and control using security permissions. If you share more specific details can help better.


Looking specifically at the Diagnostics items – tracert, ping, eventlog, admin$, etc


same user that ran the console

Continue reading and comment on the thread ‘Understanding ControlUp Real Time Console Diagnostics’.  Not a member? Join Here!


Categories: All Archives, ControlUp for VDI
Topics: Microsoft, Microsoft Active Directory, Security, Virtual Desktops

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