A user asked about the availability of remediation for certain devices and wondered if it was due to updates from ControlUp. It was clarified that remediation will only be available if there is either a pre-made remediation in the ControlUp catalog or if a custom issue has been added to an out of box scan without a catalog remediation. The blog posts https://www.controlup.com/resources/blog/enhance-endpoint-security-with-custom-issues-and-os-patching/ and https://www.controlup.com/resources/blog/expand-endpoint-security-use-cases-with-secure-dx-custom-issues/ provide more information on custom issues and their benefits for endpoint security.
Read the entire ‘Understanding Remediation Availability in ControlUp’ thread below:
What would cause remediation to only be available to some devices? I’m assuming when a remediation is available that means there is an update for that piece of software available from ControlUp. Is that a wrong assumption?
It will say available either:
• If there’s a out of the box remediation in the ControlUp catalog
• You have added a custom issue remediation to an out of the box scan that has no catalog remediation
https://www.controlup.com/resources/blog/enhance-endpoint-security-with-custom-issues-and-os-patching/ goes into custom issues high level
In more detail https://www.controlup.com/resources/blog/expand-endpoint-security-use-cases-with-secure-dx-custom-issues/
The graphic in the first blog is probably the easiest explanation
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