Changes to ControlUp Support Site: Where is the “Create Ticket” Button?

A discussion took place about the changes to the support site, and the lack of a "Create Ticket" button. It was suggested that the option is now available under the user’s profile on the top right after logging in. If not, users can still log a ticket via email. The button will be back soon. 🤫

Read the entire ‘Changes to ControlUp Support Site: Where is the "Create Ticket" Button?’ thread below:

I see the support site has been changed up a bit. Where is the CREATE TICKET button? All I found is CHAT WITH AN AGENT (which is cool!), but I just want to submit a ticket.

Hello Brian! I believe that you should see the option to create a ticket under your profile on the top right, after you log in. If you don’t see that option, please let me know. 🙂

Thanks for the feedback Brian. I’m checking with our team to see what is going on with the new ticket button.

For now, your best bet will be to log a ticket via email by sending the email to support@controlup.com

it was def there a few weeks ago when a “insider” told me of the enhancements. 😉

Don’t tell anyone, but the “button” will be back again real soon. 🤫

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