A user asked about the "Client Public IP" column being blank and why this may be the case. Another user suggested it may be because RemoteDx is not deployed on those clients, as the plugin is required for this feature. The user confirms RemoteDx is not currently deployed. The discussion did not mention where the documentation for this feature can be found.
Read the entire ‘Troubleshooting the "Client Public IP" Column in ControlUp’ thread below:
Hello! Any possible reasons why the "Client Public IP" column might be blank? Seen this with a few tenants, regardless of agent version. Couldn’t find anything in documentation to indicate if this was a RemoteDx item.
Do those clients have RemoteDX deployed? Client Public IP requires the plugin.
Ah, had a feeling. RemoteDx is not being deployed out currently. Thank you!
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