A user was seeking help with triggering alerts for a dashboard, specifically with clearing alerts for machines that are powered down. Other members suggested adding specific conditions and using tags to avoid limitations with script actions.
Read the entire ‘Troubleshooting Triggered Alerts in ControlUp.’ thread below:
I am desperately trying to figure out a solution here. I am using triggers to send alerts to an alert dashboard for triage, etc and one that i am using is the Machine Down trigger. This works fine, but I am having a hard time "clearing" the alert. I have other triggers that I am calling a "resolved" trigger by making it look at the previous state then fire if it returns to a "normal" state. this works well except for the machine down trigger. anyone able to assist?
Are you able to add some specific conditions so that the alert avoids machines that are specifically powered down as part of scheduled reboot or something of that sort?
@member thanks
well I just changed my trigger to not use the "Down" trigger to an advanced trigger with some filters
Ill test with this
You can tag machines by adding a script action to it:
• Script action runs on "console/monitor"
• The script action tags the device in ControlUp (machine description)
• Your resolved trigger looks for the machine description field
• Your resolved trigger also clears the description
yeah this is what we were doing before but ran into limitations of how many script actions could be run at a certain time
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