A user asked about opportunities to get CRC/Dropped Packets or port flapping type stats for Netscaler/Hypervisors in the ControlUP console. These metrics are pulled from the hypervisor per VM, but this may not be an option for Nutanix/AHV as it may not be exposed by the Prism API. Drop packets are only available from the hypervisor itself.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Investigating “Failed” EUC Scouts in ControlUp
For some EUC Scouts, 'Couldn't get SessionReady from the session' is marked as 'failed' despite the screenshots appearing successful. The duration of the logon might be too short, so increasing it and using baseline images may help resolve the issue. In one instance, the issue was caused by Scoutbees reconnecting to a disconnected session, leading to 12 hour-long failed Scouting, even though the connection was successful.
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Read the entire article here...
Where do AppVolumes and FSlogix Fit in Logon Time Counters with ControlUp?
The user asked where AppVolumes and FSlogix fall in the Logon Time Counters. The answer is "Logon Duration - Other" - as the ControlUp counters detect the duration of the standard Microsoft events. FSLogix has a phase "LoadProfile" and "ShellStart" which ControlUp tracks in ALD, while AppVolumes has similar hooks, though they may cause logon blocking due to executing scripts.
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Read the entire article here...
Troubleshooting AVD Deployment Issues with ControlUp Console
A user asked for suggestions about an AVD deployment issue, where the agent is failing to deploy from the Console on some machines. Solutions such as ensuring Administrative Shares are enabled, and that the account running the ControlUp Console.exe has Administrator permissions on the remote machine were suggested. The Microsoft Troubleshooting page with information on Administrative Shares can be found at https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/problems-administrative-shares-missing.
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Read the entire article here...
Resolving Error After Deleting Script from SIP/Scripts in ControlUp
A user deleted a script from sip/scripts, and after running the script, it returned an error stating the script did not exist. It was suggested that saving the script again should recreated it, which the user did and they were then able to push the script to the device.
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Read the entire article here...
Is It Possible to “Collect” Event IDs and Fire an Action in ControlUp?
It was asked if it is possible to "collect" event IDs and fire an action when a certain event ID happened multiple times within a certain time frame. Currently, this is not possible, however, users can use a workaround with a Powershell script and event triggers. A related request has been submitted to ControlUp, and can be found at https://controlup.uservoice.com/redirect/suggestions/46413556.
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Read the entire article here...
Grouping Enhancements Requested for ControlUp MSPs
An MSP suggested having enhanced grouping and separation for roles to help with organization. DEX (app.controlup.com) offers role based access controls with device groups. There is currently the ability to group in the main dashboard and command line install. The requested feature is for a single view to show customer devices separated by groups with headings, separators, or a tree structure like the VDI view.
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Labelling and Filtering with ControlUp Scoutbees
The user asked about having grouping available in Scoutbees, to separate the tests for different customers. An alternative suggestion was to label them, which can then be filtered for with the UI. There is documentation on how to achieve this, which can be found at https://support.controlup.com/docs/navigating-the-scoutbees-web-app#scout-labels.
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Read the entire article here...
Finding a Trigger for Horizon Agent State Monitoring in ControlUp
A user asked which trigger to use to monitor the Horizon Agent state to detect if it is Unreachable. It was suggested to use the HZ State Column in the Machines View, as detailed in the Trigger Pack documentation (https://support.controlup.com/docs/trigger-packs#vmware-horizon). The user received an alert email for when the Value changed from Available to Agent Unreachable.
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Read the entire article here...
Locked Out of ControlUp Solve Portal Despite Permissions
A user was locked out of their Solve and DEX portals due to a permissions issue. After being granted all necessary permissions, they still couldn't access Solve from the console. It was established that the user needed the "Use Solve" right in their security policy. The user then tried a few solutions, including the add-cuuser cmdlet (https://support.controlup.com/docs/add-cuuser-create-new-solve-users#), but still could not access the portal. A restart of the monitor did not help however, so the issue is still unresolved.
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Read the entire article here...