A user asked about false alarms being triggered on failed machines, and it was suggested to check the Incident tab in the (old) console to see values and to change the trigger to dump all machines, folders, sessions and processes to CSV files in order to analyze the incident. Mitigation strategies such as setting the threshold to at least 1 min was suggested.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Numerical Sorting in Custom Reports with ControlUp
A user asked about numerical sorting in custom reports with ControlUp. It was suggested that the data must first be interpreted when creating an index, meaning numbers must be read as numbers. If uploading decimals, multiplying them by 1000 can be a workaround. URLs mentioned were not included.
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Read the entire article here...
How to view (in the user reports) how long the session was idle on ControlUp?
The user wanted to track idle time in user reports, but couldn't find the column in the default view. It is available in the User Activity historical report. Wouter and Joel advised to access this data from Insights or the Solve button, but the column has not been ported over due to inaccuracy. The user eventually found it.
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Read the entire article here...
How to Run Scripts Periodically in ControlUp Edge DX
A user asked if it was possible to run a script periodically on a subset of clients in Edge DX. Suggested methods included using device tags and environment variables, or using Get-Random. Filtering by Edge DX device group is possible with the SIPDEVICEGROUP environment variable. More information can be found in the ControlUp documentation at https://support.controlup.com/docs/edge-dx-scripting-guide#example-for-powershell.
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Read the entire article here...
Any plans to upgrade ControlUp with Splunk to a version 9+?
The IOP team is looking at upgrading Splunk to a version 9+ after a customer's security scan revealed multiple vulnerabilities for versions below 9.x. In the meantime, exceptions have been put in place. IOP is a Splunk OEM product and cannot be incorporated into another Splunk solution, and multiple support requests have been sent as well. Ref #132898.
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Read the entire article here...
How often is the Session Activity supposed to be updated in ControlUp?
Data is uploaded to Session Activity every 30 minutes and processed in about an hour. The Session Count report can be used to check the last upload time. There is an unrelated data issue that is being observed to see if it fixes itself at the next data dump.
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Read the entire article here...
How to Gracefully Cycle ControlUp Monitor Services with PowerShell
A user asked if there was a graceful way to cycle monitor services with PowerShell. It was suggested to use a combination of stop and start the service with a 30 second delay to allow for memory to clear up, instead of a regular service restart.
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Read the entire article here...
How to Add a Script to the ControlUp Community Script Library?
A user asked how to add a script to the ControlUp Community Script Library. They were directed to a blog post which outlines the process for sharing, and the user mentioned they had two scripts that they created to provide a report of user profiles reset by Citrix Director and to clear the storage space from reseted profiles. This is suggested to be added to @member's list of community triggers. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
How to generate a report of network latency (session latency) of one specific day in ControlUp Edge DX?
A user asked about obtaining network latency reports for a specific day - it can be done by creating a custom report on the Edge DX platform. For help, they can go to the site mentioned.
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Read the entire article here...
Can the Same ControlUp Licenses be Used for Two Organizations?
A user asked if the same licenses can be used for two organizations. For cloud, it is possible if it is within the same forest, although limited to a small development environment. For on-prem, separate licenses need to be created - however, multiple on-prem environments do not appear to be recommended.
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Read the entire article here...