A user asked for a script that would quickly list the users and groups that have access to all of their delivery groups. It was suggested to use the Get-BrokerAccessPolicyRule command with no parameters, however included groups needed to be resolved to get a list of users. A CU_ProcessADObject script was provided to recursively process underlying groups.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Will Data sources fail over to a different Site if all ControlUp Monitors in that site are down?
A user asked about a recent feature where data sources will failover to a different site if all monitors in that site are down. It turns out that this is not a feature, but the team is working on data aggregation between sites instead. A sizing complication may come with this feature, but it would also allow for High Availability, as customers often mistake sites for HA as opposed to a load balancer between monitors.
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Read the entire article here...
Where Does ControlUp Solve Get Its Data?
A user asked why Solve was displaying data and where it was being sourced from - it was clarified that it came from Monitor In-RAM DB and could also be accessed programmatically with the Monitor Cluster Cmdlets.
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Read the entire article here...
Investigating an Automated Insights Export Issue
The team experienced an issue with automated Insights export emails being sent to all their users. After investigation, it was found that the agent on the license server was not correctly collecting the data and sending it to Insights. The export was deleted and a possible solution was suggested.
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Read the entire article here...
Historical Data stopped updating in ControlUp
The user had difficulty seeing historical data since February 23 despite service restart, and opened a support ticket. It was suggested to restart the service or to wait for an upgrade to 8.7. A large mass of data tickets were uploaded, and it will take a day or two for the data to be processed and the issue to be resolved. 8.8 with its multi-tenancy feature is due to be released and the user was excited by the news.
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Read the entire article here...
ControlUp Incidents and Alerts Stopped Working
Luke has been having trouble getting 33,000 incidents and his alerts stopped working since last Tuesday. He was advised to check the Monitor and Console VM can properly connect to the required back-end service at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1 . Luke was also provided with a script from Support to test connectivity at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services and was able to download the script. He plans on logging with Support.
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Read the entire article here...
How to push metrics from ControlUp to ServiceNow ITOM – metric data ONLY?
The user asked how to push metrics from ControlUp to ServiceNow ITOM. Monitor exports and scheduled triggers can be used for this, as well as improved APIs when they become available in the future. Links to relevant resources are provided at https://support.controlup.com/docs/export-settings and https://support.controlup.com/docs/monitor-cluster-powershell-fields-by-table.
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Read the entire article here...
Excluding Logical Drive Letters from Monitoring in ControlUp
A user asked if it is possible to exclude a logical drive letter from being monitored - the answer is to add the letter to a drives value registry on HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\ExclusionRules. Additionally, a script or registry controller can be used to get or set excluded drives.
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Read the entire article here...
Health Checks for VMware UAGs Using Horizon and UAG APIs within ControlUp
A user asked for suggestions on what metrics to assess in a project to do better health checks on VMware UAGs using Horizon and UAG APIs. Ideas include alerting when a connection server exceeds a threshold, and when services are not in a running state, as well as low available memory and high CPU. These metrics would also be desirable to display in ControlUp's Solve and Console. Discussions also included Dennis' idea to bring the data to Edge DX and a feature request for UAG data.
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Read the entire article here...
Newly Added Citrix ADCs Not Showing Up In ControlUP Insights or Solve
The user needed help with adding Citrix ADCs to CUP with Insights and Solve not displaying. It was suggested that the user should check if they used shared credentials and use a data collector. It was also suggested to add credentials to the monitor settings and change the connection settings to the shared credential, with a link to https://support.controlup.com/docs/configuring-shared-credentials. The user was thankful for the help.
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Read the entire article here...