How to push metrics from ControlUp to ServiceNow ITOM – metric data ONLY?

The user asked how to push metrics from ControlUp to ServiceNow ITOM. Monitor exports and scheduled triggers can be used for this, as well as improved APIs when they become available in the future. Links to relevant resources are provided at https://support.controlup.com/docs/export-settings and https://support.controlup.com/docs/monitor-cluster-powershell-fields-by-table.

Read the entire ‘Options for Pushing Metrics from ControlUp to ServiceNow ITOM’ thread below:

Hi All,

Is there a way I can push metrics from ControlUp to ServiceNow ITOM – metric data ONLY?

I’ve had a look at the blog below which shows how events/incidents can be pushed to ServiceNow using REST API.

https://www.controlup.com/resources/blog/entry/10-simple-steps-to-build-your-own-integration-in-controlup/

Using a similar method, REST API, is it possible push all the metrics from the monitored devices to ServiceNow? e.g Logon Duration, Desktop Load time, etc as shown on the attached screenshot.

Thanks.

There are a couple options for getting data out of ControlUp. The first is monitor exports that dump the data on intervals from each table. You can then have something pick the data up and do whatever with it. https://support.controlup.com/docs/export-settings

The other option is to use a scheduled trigger to run powershell commandlets to get the data you want and then do whatever you want to with it via powershell. https://support.controlup.com/docs/monitor-cluster-powershell-fields-by-tableWe’re also working on improved APIs but this is still a roadmap item and can’t give a solid ETA at this time. So for today it’s what Landon suggest.

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