Users discussed best practices for upgrading ControlUp by moving it to a new VM; this includes backing up the Console machine's appdata folder and republishing the configuration, as well as reusing the existing database. It was suggested that the platform's consoles and monitors should logon to the new name and IP, while the agent auth key should be migrated using PowerShell commands. Uninstalling the monitors and data collectors was suggested because of the name change.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Set Roles for On-Prem Monitors in ControlUp?
A user asked about how to set roles for On-Prem monitors, such as ActiveCoordinator, ViewNode, and AssocIndex. Changing the template is all that is necessary to update the roles. To define a "Master management monitor," the template MANAGEMENT should be used. The user provided an example of difference between the Monitoring and AssocIndex roles.
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Read the entire article here...
How to Set / Override the Controlup Edge DX Location Manually
A user asked about manually setting the Controlup EdgeX location. It is possible to override the location using the IP address and a script is provided to check the IP address against known subnets and their corresponding locations. Locations must be set on the tenant side and must be in valid JSON with the property "LocationsByIpRange". ControlUp does not offer specific documentation for this feature. The script and full JSON example are included in the discussion.
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Read the entire article here...
Looking for tips on troubleshooting Protocol latency issues?
This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.
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Read the entire article here...
Troubleshooting Remote DX Activity on Dell Wyse Thin Client with ThinOS
A user installed ControlUp package on a Dell Wyse Thin Client with ThinOS 2211, but they are not seeing any Remote DX activity. Suggestions from ControlUp were to check with specific items found at https://support.controlup.com/docs/remote-dx-known-issues. After rebooting the Thin Client, Landon suggested something needed to go into the module.ini of the Citrix client on the endpoint.
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Read the entire article here...
Automating a Reboot with Two Triggers in ControlUp
A user was looking for a way to reboot a server after an Event Viewer error had triggered maintenance mode and logged out all users. It was suggested to use two triggers - the first would put the server into maintenance mode and set a registry key, and the second would check the registry key and if it was present, reboot the server. The use of a PowerShell script was offered to create the registry key in the first trigger. To ensure that only servers with the 1005 error code were rebooted, the registry key would need to be checked.
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Read the entire article here...
Troubleshooting Trigger that Runs Analyze Logon Script in MSP Mode
A user was having trouble getting their automated trigger to run their analyze logon script, and has identified that it is likely caused by running in MSP mode. Support has suggested clearing the console cache, and further investigation is taking place.
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Read the entire article here...
Adding a Brand New Tenant to Multi-Tenancy in ControlUp
When adding a brand new tenant (client) to multi-tenancy, a user must first use Click HERE button in MSP Mode, which is found below, and register a login access manager with an email address; the Register button will not work.
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Read the entire article here...
Understanding App Load Time in ControlUp
A user asked if there is a document outlining how App Load Time works. There is only one App Load Time entry for Edge and Chrome, and ControlUp will only monitor the app load time for the first app it sees. More information can be found at https://support.controlup.com/docs/en/app-load-time-?highlight=app%20load%20time.
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Read the entire article here...
How to automate “Force Reset VM” in the real-time console for a ControlUp Trigger?
A user asked if there is a way to automate a 'Force Reset VM' using the real-time console for a trigger. The ControlUp 8.8 Powershell module includes the option to use Solve Actions for this need. A sample script will be available at the end of the month.
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Read the entire article here...