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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Tracking Stress Levels of Delivery Groups in ControlUp

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A user asked about a metric that would help track stress levels of delivery groups for computers, but they couldn't find anything similar under folders. Another user suggested that the load was determined by the number of sessions the server can handle. The user thanked the other user for their insight and mentioned their drive with page file and RAM cache can only host 7-11 users on different sites.

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Error 94 in FSLogix Log Parser Script

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Users were having issues with the FSLogix log parsing script, showing an error in line 94. It was found that changing the line to include a '+' would solve the issue, which @member then confirmed. The update has been pushed to production, and the issue is now resolved.

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Troubleshooting a Trigger to Delete Profiles in ControlUp

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A user was trying to set up a trigger that would delete profiles older than one day if disk space drops below 10%, but the trigger wouldn't run. It turned out that it needed to be set up to delete at an exact threshold (e.g., 10%), and not a range (e.g., 9% to 11%). The user enabled an email alert to confirm the CU was picking up the trigger, and adjusted the settings so it would run below their personal threshold.

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Troubleshooting Error “File… is not digitally signed… see about_Exectin_Policies…” in ControlUp

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The user was running an Analyze Logon Duration script against two different VDI environments but was receiving an error message relating to the execution policy not being set correctly with the W2K12 PVS. Modifying the GPO was explored but it was ultimately discovered that the script was incorrectly signed because of a space being added at the end of the file. Suggestions were made to double-check scripts if modified by colleagues. ControlUp SBAs and an update to W2K19 were also mentioned.

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How to Kick off Windows Systemreset Command from ControlUp Edge DX?

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A user wondered if there was a way to kick off the Windows "systemreset -factoryreset" command with a script from Edge, as an alternative to the user going into recovery mode, but it seems that a prompt is required which will be unanswered if the user is not logged on. The user would not like to automate this process and the solution may not be worth the effort required to make it 100% safe.

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The Benefit of Running RemoteDX and EdgeDX Together

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A user asked if there was any benefit to running both RemoteDX and EdgeDX in addition to each other. They are completely different, with RemoteDX adding extra metrics to VDI sessions and EdgeDX focused on corporate physical endpoints. Though each offers different data, there is benefit in drilling down from RemoteDX to the device in EdgeDX. Real-Time DX and Edge DX are two different products, so EdgeDX data is not viewable in Real-Time DX but Solve and DEX provide this data in the same web interface.

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Mitigating False Alarms on Failed Machinesin ControlUp

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A user asked about false alarms being triggered on failed machines, and it was suggested to check the Incident tab in the (old) console to see values and to change the trigger to dump all machines, folders, sessions and processes to CSV files in order to analyze the incident. Mitigation strategies such as setting the threshold to at least 1 min was suggested.

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