The user asked why disk metrics were not showing up, checked if the machines had the Agent connected, and discussed setting triggers for the C drive. Another member encountered Prefmon and language pack issues, and put in a ticket. The trigger settings were discussed as well. Title: Troubleshooting Missing Disk Metrics with ControlUp Agent
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Licensing and License Pooling
The user asked about ControlUp licenses - there are concurrent licenses based on the number of opened sessions, and pooling is used to keep track of license usage. For VDI, licenses are counted for each powered on machine. More information on this can be found in the pricing page on the ControlUp website (https://www.controlup.com/pricing/).
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Read the entire article here...
Customizing Stress Levels in ControlUp
The discussions covers customizing stress levels in the legacy console, with default settings of going yellow/red at low levels. Changing the duration of yellow/red time can be to 30 seconds, and the back to green level is hard-coded.
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Read the entire article here...
What is the Disk Score Calculation for ControlUp?
A user asked for a KB article regarding the disk score calculation as indicated on their ControlUp pop. The column preset views in the Support Center (https://support.controlup.com/docs/machine-view-actions?highlight=disk%20score) have descriptions for all metrics and meta data columns. Alternatively, the balloon tip that appears when hovering over the column header for 5-7 seconds can also provide useful information.
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Read the entire article here...
Setting Storage Views in ControlUp Solve
The user asked if storage views could be set in ControlUp Solve. It is not currently available, however, it is on the roadmap and feedback is welcome. In the meantime, the user is using a mix of the RT console and Solve.
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Read the entire article here...
Stuck in “estimating the connection quality” with RemoteDX Plugin
A user encountered an issue with RemoteDX where users were unable to reconnect to their disconnected Sessions on an RDS Farm and were stuck in "estimating connection quality". After uninstalling RemoteDX, the issue was solved when importing a Linux Load Balancer (HAProxy) Reg key. The user was thanked for this resolution and it was documented for reference. RemoteDX is not natively supported by RDS but is supported against Citrix/VMware Horizon/AVD. Documentation for RemoteDX can be found at https://support.controlup.com/docs/remote-dx-client-device-metrics.
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Read the entire article here...
How to View Information in Real-Time with EUC Environment in ControlUp
A user asked if information in the console can be viewed in real-time, and was advised that EUC environment needs to be added to the console in order to view this information. Agent deployment is not affected - the steps can be found at https://support.controlup.com/docs/add-xendesktop-site Thank's Landon! This help me!
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Read the entire article here...
Can a Trigger be Created for a Non-System/Application Event Log?
A user asked whether it is possible to create a trigger for an event log that is not System or Application - the answer is yes, but only for administrative logs and not all of them work 100%. It is necessary to add the event log to the Events Controller first. The KB referenced is at https://support.controlup.com/docs/events-pane. The user will open a support ticket to investigate further, as the message generated didn't appear in the ControlUp console.
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Error “there was an error accessing the service” on an EUC environment
A user encountered an error accessing the service in their EUC environment, even when the broker was available and accessible on port 80 and shared credentials were working. They tried port 443 but the same error occurred. It was suggested that they use the Data Collector's installed Citrix PoSh SDK to see why it was failing, but were unable to do so due to no trust between domains. The user suggested it had been working until some days ago. It was suggested to look at the other side as all parts on the ControlUp side were working.
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Read the entire article here...
How to resolve discrepancy in the ‘log off session via script’ community script between User 1 and User 2 in ControlUp?
Two users noticed that a "Log off session via script" action was not working as expected, and discussed ways to troubleshoot the issue. They suggested that one user clear their ControlUp AppData directory or rename the ControlUp Store.xml file before relaunching to do this safely. The other user asked if there was an easier way to find out why the trigger was stopped working, and both suggested checking the event logs on the monitor for related event ID 5000/5005. Support ticket could also be launched if troubleshooting does not reveal the cause.
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Read the entire article here...