A user asked for a list of processes run with ControlUp EdgeDX and suggested whitelisting a path for updated executables. Security teams requested more information. Further guidance and resources can be found at edgedx-functions.azurewebsites.net and support.controlup.com.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Missing “Client Device Score” icon in ControlUp Solve?
Members discussed the issue of not seeing Client Device Score in ControlUp Solve, and why metrics like Client Wi-Fi Signal, Lan Latency, Total Session Latency, and Internet Latency indicate the score. They concluded that Remote DX must be installed on the endpoints and the registry values need to be deployed. Members also noted that 3rd party software can be tricky with virtual channels, and that the default MSTSC rdp client should be used. Support ticket can be created at support@controlup.com.
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Read the entire article here...
Triggering ControlUp Automation with Scoutbees Alerts
A user asked if an alert from Scoutbees can trigger a ControlUp automated action. It was suggested to run scripts using ControlUp Automation to interact with Scoutbees. An idea was proposed to create an error log in the events, and for ControlUp RealTime to trigger an automation from that event. Additionally, writing a script to either put the server into maintenance mode or reboot was considered. ControlUp RealTime currently only has the ability to execute native actions through PowerShell commandlets and the follow up actions can call web hooks.
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Read the entire article here...
Anyone experienced logon issues with Crowdstrike on their VDI?
A user asked about logon issues with CrowdStrike on VDI, especially Citrix. A client has experienced issues on Horizon VDI before, and the current user is seeing slow logon times. Potential solutions include running an analyze logon script, disabling CrowdStrike and improving performance from VMware DEM Manager.
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Read the entire article here...
Investigating Unreachable ControlUp Agent VMs
This user asked for advice on the issue of VM's becoming unreachable due to Horizon Agent issues, experiencing freezing applications and an inability to console or access the machine once it has reached this state. Causes such as port exhaustion and DNS issues were discussed, as well as suggestions on how to access the system and application log files, and to generate an OS crash dump. It was also suggested to review reassess the configuration and consult other Horizon tech communities. ControlUp historical data and the support article https://support.controlup.com/ docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem were also included.
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Read the entire article here...
How to allow scripts / commands to work in ControlUp Edge DX?
A user inquired about needing to do something special to allow scripts/commands to work in ControlUp's Edge DX. It was suggested to move the question to the 'Controlup-edge-dx' channel, and a support worker offered to check in with the scheduled engineer. It was then revealed that the issue was related to solve actions instead of Edge DX, and the discussion was moved to the relevant channel.
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Read the entire article here...
Is the Audit log only accessible from ControlUp Solve?
A user asked if the Audit log was only accessible from Solve - it is configured in the RTC thoughSyslog, and is visible in Solve. Thanks was expressed for the help.
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Read the entire article here...
Investigating Monitor Alerts – ControlUp Monitor Issues for Customer Issue
A customer reported receiving a warming every other week, but Support found data uploads were consistent and fine. The Monitor Alerts - ControlUp Monitor Issues link needed to be updated, and changing advanced config setting should make a difference.
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Read the entire article here...
Finding Multiple User Sessions for a Specific Application in ControlUp
A user asked for the best way to see which users are running multiple sessions of the same application. It was suggested to use the "published application usage details report" or the "Session - Activity" report, and to further narrow down the required data, use PowerShell API. It was also mentioned that the result needs to be run on a monitor. The full instruction can be found at https://support.controlup.com/v1/docs/invoke-cuquery#example-6-search-for-all-machines-with-the-name-monitor.
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Read the entire article here...
Driving Use Cases for Choosing ControlUp Edge DX
Two members discussed the driving use cases for choosing ControlUp Edge DX, including Corp laptop having VPN connectivity issues, seeing network latency/connectivity/ISP, and providing admin-level support to users' machines even when not connected to a VPN. Edge DX is designed for FatClients, providing detailed information without needing to be connected to VMs. RemoteDX can also be installed but is solely for showing information while connected to Win365, XenDesktop or Horizon.
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Read the entire article here...